Server Version#: 1.40.4.8679-7000 Player Version#: Chrome and Android 10.19.0.1142 During hardware transcoding of a 4K media file my stream stops every 15 seconds and starts buffering. However my synology (DS423+) is only running on 20% of the CPU capacity. Another 4K file has the same issue. An…

May I direct you to the update for HW subtitles ? [image] Subtitle Burn-In Improvement Test Build Plex Media Server Hey everyone! We’ve been working on improving the logic for how Plex Media Server burns in subtitles when hardware transcoding in order to achieve a signif…

The issue still persist after installing 1.40.6.8820-7000. Also turned off the subtitles, but that doesn’t solve the issue. Found a way to solve the issue. When you set the streaming quality to “maximum” instead of “20 mbps” it solves the issue. You also see some kind of “buffering” bump in the c…

May I please have the server debug logs which capture this?

Those are the Player logs. I request you do the following: Play it again (60-120 seconds) Stop Playback Settings - server - Troubleshooting (lower left of Plex/web) Download Logs It will present a ZIP file to you Save that then upload here for me to review

@nl1bzw In your Preferences.xml, Remove VaapiDriver="i965" it is no longer applicable. Is your shield’s video playback quality set to original / maximum ?

There is no vaapidriver=ï965" in my preferences.xml No it was set to 20 mbit. The issue doesn’t occur when i run it on maximum.

@nl1bzw (sorry for delay – had a major interruption) There were some things needing fixing. The switching to the i965 driver on GeminiLake is as it should be. Given the updates to the transcoder for the subtitle-burning build , I would give that a shot first. [image] Subtitle…

Synology Transcoding Issues

Plex Media Server

nl1bzw August 7, 2024, 7:39pm 7

Here you go

Plex Media Server Logs_2024-08-07_21-37-13.zip (3.3 MB)

Subtitle Burn-In Improvement Test Build

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