Server Version#: 1.13.5.5332-21a
Player Version#: 3.69.1
So 2 weeks ago my nas system crashed and I lost everything. Upon getting everything back on, I was greated with a my server could not get a direct connection. All of the devices on my network have static ips and they are all correct. so I renamed my server and restarted everything and it seems like that issue is fixed. However, I used to be able to play videos without converting at all, now the system stutters. So, I have it on automatic and converting also does not keep up after awhile. It starts stuttering and start/stopping. Any suggestions?
Ok this maybe a bit misleading it happened quicker tonight and not sure if the other usage of the nas system contributed. Typically I can run it for about an hour then it starts. Plex Media Server Logs_2018-09-13_22-04-11.zip (3.3 MB)
A movie or show? I usually turn on Family guy when I go to bed (nap or night) I’m usually asleep by the end of first or second. Then I wake up and it is stuttering this would be about an hour after falling asleep or so.
Sep 13, 2018 19:40:54.907 [0xa88ff400] DEBUG - MDE: E22 - Mother's Day (1): Direct Playing due to no transcode profile
Sep 13, 2018 19:40:54.908 [0xa88ff400] DEBUG - MDE: E22 - Mother's Day (1): no direct play video profile exists for http/mkv/h264
Sep 13, 2018 19:40:54.908 [0xa88ff400] DEBUG - MDE: E22 - Mother's Day (1): no direct play video profile exists for http/mkv/h264/aac
Sep 13, 2018 19:40:54.908 [0xa88ff400] DEBUG - MDE: Everybody Loves Raymond - S6 E22 - Mother's Day (1): selected media 0 / 5476
Sep 13, 2018 19:40:54.908 [0xa88ff400] DEBUG - Streaming Resource: Added session 0xb3237370:token=xxxxxxxxxxxxxxxxxxxx```
Thats odd, because I am pretty sure this was ONLY wayched through my samsung tv plex client. It worked 100% without any problems (I was using it to see if problems also happened on the tv and not just on my amazon fire tv. There is a chance my fire tv tried to access it and it failed but i know it worked on Samsung tv.
Ok so i ran the batch file on all of my movies and found one. It takes awhile so I have not ran it on my shows. I will do that shortly and let it run all day tomorrow. I also did some work on my nas and D:\ drive which has helped alot on my slowness factor (I had too many symbolic links).
I still don’t see how what we are dealing with has anything to do with that one file however. I will still need to continue to troubleshoot my plex and why it is acting up through my amazon fire.
Ok so I am unsure of the name of the file. I went to bed about 11 and started watching family guy. It made it through at least 1 episode. When I woke up a little later it was stuttering. I did find a couple family guys that had an issue and I have deleted those. Attached Logs
My logs aren’t good enough. It was the last thing played. I have been trying to fulfill all of your requests.
My ffmpeg has been running for practically 3 days now. I have found multiple errors, but only a few episodes on family guy. A quick scan of my log file indicates the problem was more than likely
Family Guy/Season 05/03/Family Guy - S05E03 - Hell Comes to Quahog (SD DVD).mp4
DEBUG - Content-Length of /Mediacenter/Shows/Adult/Family Guy/Season 05/03/Family Guy - S05E03 - Hell Comes to Quahog (SD DVD).mp4 is 917540459.
Sep 17, 2018 00:55:03.636 [0xb1fff400] DEBUG - Failed to stream media, client probably disconnected after 491520 bytes: 104 - Connection reset by peer
This would also jive with my previous post “I went to bed about 11 and started watching family guy. It made it through at least 1 episode. When I woke up a little later it was stuttering.”
I’m sorry my responses were not up to your standard, may we continue?
Update: I rescanned the one file listed above and it shows 0 errors.
This is very poor customer service to someone who is a plex paid lifetime member. I have no idea what instructions I have not followed. maybe some help here? I have no idea what your attitude above is about but a little more explanation might go a long way
@trumpy81 Again I asked for clarification as to what you have not got I sent logs, I sent the file, you can see that it direct played. What else you need?
~ Go ahead and remove all ur media libraries from PMS (for the time being) so plex is virgin install without any entries whatsoever.
~ Restart/Reboot the NAS/PMS server
~ download that PMS log and post it up here for perusal.
The idea here is to get past all those loopbacks in your last PMS log. Then I can poke around further. When I mean to remove ur media libraries I don’t mean to delete them or anything, just remove the entries from PMS even seeing those media. Lemme know & good luck.
