@TeflonDon said:
I am trying to send Newsletter advising new additions. i am getting this errorTautulli DataFactory :: Unable to execute database query for get_img_info: service not provided
Help pls
Which Image Hosting service are you using?
@TeflonDon said:
I am trying to send Newsletter advising new additions. i am getting this errorTautulli DataFactory :: Unable to execute database query for get_img_info: service not provided
Help pls
Sorry. Fixed it meeself.
I love the new newsletter feature, as this means I can move away from PlexEmail.
That being said, I cannot for the life of me get newsletters to work on Tautulli. Iām using the exact same SMTP settings for my non-google server, and while it works perfectly with PlexEmail, Tautulli gives me an authentication error:
Tautulli Notifiers :: Email notification failed: SMTP AUTH extension not supported by server.
This is with the encryption option unchecked. When the TLS option is active, I get this:
Tautulli Notifiers :: Email notification failed: (535, ā5.7.3 Authentication unsuccessful [xxxxxxxxxxxxxxxxxxxxxxxx.com]ā)
The xās are my redacted server information. Any thoughts on why my login creds work for PlexEmail but not through Tautulli?
@tycho1974 said:
I love the new newsletter feature, as this means I can move away from PlexEmail.That being said, I cannot for the life of me get newsletters to work on Tautulli. Iām using the exact same SMTP settings for my non-google server, and while it works perfectly with PlexEmail, Tautulli gives me an authentication error:
Tautulli Notifiers :: Email notification failed: SMTP AUTH extension not supported by server.
This is with the encryption option unchecked. When the TLS option is active, I get this:
Tautulli Notifiers :: Email notification failed: (535, ā5.7.3 Authentication unsuccessful [xxxxxxxxxxxxxxxxxxxxxxxx.com]ā)
The xās are my redacted server information. Any thoughts on why my login creds work for PlexEmail but not through Tautulli?
Are you using email_use_ssl = True in PlexEmail? SSL is not the same as TLS. Tautulli currently doesnāt have SSL support for email.
@JonnyWong16 said:
@tycho1974 said:
I love the new newsletter feature, as this means I can move away from PlexEmail.That being said, I cannot for the life of me get newsletters to work on Tautulli. Iām using the exact same SMTP settings for my non-google server, and while it works perfectly with PlexEmail, Tautulli gives me an authentication error:
Tautulli Notifiers :: Email notification failed: SMTP AUTH extension not supported by server.
This is with the encryption option unchecked. When the TLS option is active, I get this:
Tautulli Notifiers :: Email notification failed: (535, ā5.7.3 Authentication unsuccessful [xxxxxxxxxxxxxxxxxxxxxxxx.com]ā)
The xās are my redacted server information. Any thoughts on why my login creds work for PlexEmail but not through Tautulli?
Are you using
email_use_ssl = Truein PlexEmail? SSL is not the same as TLS. Tautulli currently doesnāt have SSL support for email.
No, Iām not currently using SSL in PlexEmail.
@tycho1974 said:
@JonnyWong16 said:
@tycho1974 said:
I love the new newsletter feature, as this means I can move away from PlexEmail.That being said, I cannot for the life of me get newsletters to work on Tautulli. Iām using the exact same SMTP settings for my non-google server, and while it works perfectly with PlexEmail, Tautulli gives me an authentication error:
Tautulli Notifiers :: Email notification failed: SMTP AUTH extension not supported by server.
This is with the encryption option unchecked. When the TLS option is active, I get this:
Tautulli Notifiers :: Email notification failed: (535, ā5.7.3 Authentication unsuccessful [xxxxxxxxxxxxxxxxxxxxxxxx.com]ā)
The xās are my redacted server information. Any thoughts on why my login creds work for PlexEmail but not through Tautulli?
Are you using
email_use_ssl = Truein PlexEmail? SSL is not the same as TLS. Tautulli currently doesnāt have SSL support for email.No, Iām not currently using SSL in PlexEmail.
Then the only thing I can tell you is one of your settings is wrong. You can see that both PlexEmail and Tautulli use the exact same method to authenticate and send the email.
PlexEmail: \"\"\" + config['msg_web_title'] + \"\"\"
Tautulli: https://github.com/Tautulli/Tautulli/blob/master/plexpy/notifiers.py#L1314-L1325
Edit: Other possibility is unusual characters in your username/password.
@TeflonDon said:
@TeflonDon said:
I am trying to send Newsletter advising new additions. i am getting this errorTautulli DataFactory :: Unable to execute database query for get_img_info: service not provided
Help pls
Sorry. Fixed it meeself.
and what are your steps to fix it?
@JonnyWong16 said:
@tycho1974 said:
@JonnyWong16 said:
@tycho1974 said:
I love the new newsletter feature, as this means I can move away from PlexEmail.That being said, I cannot for the life of me get newsletters to work on Tautulli. Iām using the exact same SMTP settings for my non-google server, and while it works perfectly with PlexEmail, Tautulli gives me an authentication error:
Tautulli Notifiers :: Email notification failed: SMTP AUTH extension not supported by server.
This is with the encryption option unchecked. When the TLS option is active, I get this:
Tautulli Notifiers :: Email notification failed: (535, ā5.7.3 Authentication unsuccessful [xxxxxxxxxxxxxxxxxxxxxxxx.com]ā)
The xās are my redacted server information. Any thoughts on why my login creds work for PlexEmail but not through Tautulli?
Are you using
email_use_ssl = Truein PlexEmail? SSL is not the same as TLS. Tautulli currently doesnāt have SSL support for email.No, Iām not currently using SSL in PlexEmail.
Then the only thing I can tell you is one of your settings is wrong. You can see that both PlexEmail and Tautulli use the exact same method to authenticate and send the email.
PlexEmail: \"\"\" + config['msg_web_title'] + \"\"\"
Tautulli: https://github.com/Tautulli/Tautulli/blob/master/plexpy/notifiers.py#L1314-L1325
Edit: Other possibility is unusual characters in your username/password.
This is why Iām left scratching my head as to why one works but not the other. I literally copied and pasted my SMTP and login info from my PlexEmail config into the Tautulli interface, so Iām hesitant to assume that one of my settings is āwrongā. I can confirm that my PlexEmail scripts works properly, as it went out on schedule last night. My username is standard, and my password has the requisite special characters, as deemed necessary by my email server (the usual alphanumeric characters, and a single āspecialā character).
@tycho1974 said:
I literally copied and pasted my SMTP and login info from my PlexEmail config into the Tautulli interface
Try NOT doing that. Open your config.ini in your text editor, fill half your screen with it. Then, Open the settings of your Newsletter or email agent in a browser in the other half of screen, clear out each field, then TYPE them manually. You may have copied a quote, space, empty/invisible newline, any number of things might go wrong when copying config lines.
(If on a Mac, I think it has a tendency to use āmagicā quotes too - donāt use any quotes. If thatās what youāve used as your special character, change it. Quotes often break coding.
@JamminR said:
@tycho1974 said:
I literally copied and pasted my SMTP and login info from my PlexEmail config into the Tautulli interfaceTry NOT doing that. Open your config.ini in your text editor, fill half your screen with it. Then, Open the settings of your Newsletter or email agent in a browser in the other half of screen, clear out each field, then TYPE them manually. You may have copied a quote, space, empty/invisible newline, any number of things might go wrong when copying config lines.
(If on a Mac, I think it has a tendency to use āmagicā quotes too - donāt use any quotes. If thatās what youāve used as your special character, change it. Quotes often break coding.
It was worth a shot, but alasāno dice.
@tycho1974 said:
This is why Iām left scratching my head as to why one works but not the other. I literally copied and pasted my SMTP and login info from my PlexEmail config into the Tautulli interface, so Iām hesitant to assume that one of my settings is āwrongā. I can confirm that my PlexEmail scripts works properly, as it went out on schedule last night. My username is standard, and my password has the requisite special characters, as deemed necessary by my email server (the usual alphanumeric characters, and a single āspecialā character).
tycho1974, just a thoughtā¦ do you happen to have 2-step verification enabled for your Google account ? If so, that would mean you would need an āapp specificā password to be used for Tautulli with your Gmail account.
support.google.com/accounts/answer/185833?hl=en
I kinda ran into this problem when I was setting up my newsletters in Tautulli the other day using my Apple Mail account. I had forgotten I had enabled 2-step verification on my iCloud account and was getting verification errors. I finally remembered needing an app specific password, like Google does as well.
This may not be the issue in your case, just figured Iād throw it out there as a suggestion for you. Hope you get it figured outā¦
@Migs said:
@tycho1974 said:
This is why Iām left scratching my head as to why one works but not the other. I literally copied and pasted my SMTP and login info from my PlexEmail config into the Tautulli interface, so Iām hesitant to assume that one of my settings is āwrongā. I can confirm that my PlexEmail scripts works properly, as it went out on schedule last night. My username is standard, and my password has the requisite special characters, as deemed necessary by my email server (the usual alphanumeric characters, and a single āspecialā character).
tycho1974, just a thoughtā¦ do you happen to have 2-step verification enabled for your Google account ? If so, that would mean you would need an āapp specificā password to be used for Tautulli with your Gmail account.
support.google.com/accounts/answer/185833?hl=en
I kinda ran into this problem when I was setting up my newsletters in Tautulli the other day using my Apple Mail account. I had forgotten I had enabled 2-step verification on my iCloud account and was getting verification errors. I finally remembered needing an app specific password, like Google does as well.
This may not be the issue in your case, just figured Iād throw it out there as a suggestion for you. Hope you get it figured outā¦
Thanks, but as I mentioned originally, Iām not using a google account; regardless, Iām not using any kind of TFA.
Hi devs,
Since the recent updates (plexpy -> tautulli) the notification agent does not work properly anymore.
In the notification, for example all text inside < movie > < / movie > tags should only be sent when the media type is movie but now it is sent whatever the media type.
Is there something I am missing ?
Best regards,
LZ
@Labryzzz said:
Is there something I am missing ?
Tags no longer control conditions. See conditions tab within agent settings. There is a link to wiki guide if you need help.
@Labryzzz said:
Hi devs,Since the recent updates (plexpy ā tautulli) the notification agent does not work properly anymore.
In the notification, for example all text inside < movie > < / movie > tags should only be sent when the media type is movie but now it is sent whatever the media type.Is there something I am missing ?
Best regards,
LZ
Why does the Twitter notification process post Tweets with:
A new video has been watched
This was watched /library/metadata/7402/thumb/1523969688
Then the image underneath? Is there a way that it cannot display the ā/library/metadata/7402/thumb/1523969688ā part and just post the image?
@SteveG144 said:
Why does the Twitter notification process post Tweets with:A new video has been watched
This was watched /library/metadata/7402/thumb/1523969688Then the image underneath? Is there a way that it cannot display the ā/library/metadata/7402/thumb/1523969688ā part and just post the image?
Because you have {poster_thumb} in your notification text.
So what would be the correct tag to just publish the image, not the text as well?
@JonnyWong16 said:
Because you have{poster_thumb}in your notification text.
@SteveG144 said:
So what would be the correct tag to just publish the image, not the text as well?@JonnyWong16 said:
Because you have{poster_thumb}in your notification text.
There is no tag. Itās just a checkbox.
But you need to specify the image src for email? Iāve been trying to get the image to show when sending email alerts but they never have. Or will just having the checkbox checked do the trick?
@JonnyWong16 said:
There is no tag. Itās just a checkbox.
https://raw.githubusercontent.com/wiki/Tautulli/Tautulli-Wiki/images/include_poster_image.png
