@mistereddy said:
I’m currently using Tautulli beta.
Yesterday I played with the newsletter option which worked fine. Yesterday Tautulli’s web interface suddenly couldn’t be reached anymore suggestion in the log was: port 8181 already in use ?
This was not the case. I removed the http referrals in the config.ini but this did not help. I then changed the port to 8282 in the config.ini and in my router.
This worked for a while and then the web interface couldn’t be reached again: same error as under port 8181.
Any suggestions anyone ? I would like to keep using it. Especially the newsletter is pretty awesome.
Maybe you are not shutting down properly. Full logs please.
I’ve done a lot of searching but can’t find the answer. A previous user reported that Tautulli is no longer showing user watch history and I’m having the same issue. The only user showing data is my logged in user, all others show no watch data when I know users are actively watching.
I’ve tried the troubleshooting techniques that were given (logging out, restarting, new token, etc.) to no avail. The logs do show the following WARNING errors which seem to be related. Can anyone please point me in the right direction? Thanks in advance!
2018-05-12 08:35:44 WARNING Tautulli PlexTV :: No existing Tautulli device found.
2018-05-12 08:35:44 WARNING Tautulli PlexTV :: Unable to parse XML for get_devices_list: ‘NoneType’ object has no attribute ‘getElementsByTagName’.
2018-05-12 08:35:44 WARNING Failed to access uri endpoint /devices.xml. Status code 401
2018-05-12 08:29:50 WARNING Unable to retrieve data for get_sync.
2018-05-12 08:29:50 WARNING Tautulli PlexTV :: Unable to parse XML for get_synced_items: ‘NoneType’ object has no attribute ‘getElementsByTagName’.
2018-05-12 08:29:50 WARNING Failed to access uri endpoint /servers/********93/sync_lists. Status code 401
2018-05-12 08:19:59 WARNING Unable to retrieve data for user_player_stats.
2018-05-12 08:19:59 WARNING Unable to retrieve data for get_user_recently_watched.
I’m trying to figure out which thing to believe when Tautulli is showing me a stream is happening:
In the picture, it says quality is 2Mbps 720P. But right under Container, in “Video” is says its going from 1080P to H264SD. Is this just a terminology thing? 720P is still HD to me.
Tautulli is working great locally. I have no problems connecting through my local PC on the local WAN address. Trying to connect the app, when I scan the QR code it adds at the 192.168.X.X fine and I can access it on the network. I can’t for the life of me figure out how to change this so I can access it remotely. I have the plex server set up for remote access and it works fine. Any direction would be greatly appreciated. Thanks! PS using the iOS app if that makes a difference.
@gtosnipey said:
Tautulli is working great locally. I have no problems connecting through my local PC on the local WAN address. Trying to connect the app, when I scan the QR code it adds at the 192.168.X.X fine and I can access it on the network. I can’t for the life of me figure out how to change this so I can access it remotely. I have the plex server set up for remote access and it works fine. Any direction would be greatly appreciated. Thanks! PS using the iOS app if that makes a difference.
I’m going to guess you aren’t real familiar with networking? The really short version is, you need forward a port through your router to the Tautulli address and port. Keep in mind this will be insecure - Tautulli’s web server doesn’t do https. The username/password will not be secured if you use it. To get it secured, you’ll need to setup a reverse proxy for Tautulli which handles the secure piece for you, which is non-trivial if you aren’t already familiar with a lot of this stuff.
Tautulli isn’t as trivial to make securely available to the public Internet like Plex is (through no fault of it’s own; Plex does quite a bit to make this happen easily for end users for otherwise don’t have the kind of skill set you need to make a service running in your local network securely available on the public Internet).
The really short version is, you need forward a port through your router to the Tautulli address and port.
Keep in mind this will be insecure - Tautulli’s web server doesn’t do https.
That is entirely wrong, you just need to either specify the path to your certificate files if you have a trusted certificate (Let’s Encrypt), or install the dependencies required to manually generate a self-signed certificate.
Agreed, I use https for all my Plex related tools, including Tautulli, Webtools and a user landing page I host on my own https server.
I do let Plex itself do it’s own cert magic and link to app.plex.tv for viewing my server remotely, but it is set as secure connection should anyone stumble across it manually (I don’t use standard port)
I am slightly confused about what tautulli is reporting when some remote users are playing vids.
In the home screen it shows these remote users with a wan address of 127.0.0.1 and (i) shows Plex relay, but I have deleted the Plex Relay file from /usr/lib/plexmediaserver in order to prevent it being used. So plex relay should not even be available.
tautulli reports bandwidth as 8.3 Mbps (Streaming Brain Estimate) which is way more than you get with Plex Relay
The server in question is a dedicated server with its own ip address
I am just not quite sure why it only shows this for some users not all.
@JonnyWong16 I was wondering why when I use my DNLA it shows an IP of 127.0.0.1 (you explained this) but what I can’t for the life of me figure out is why it flags this address as WAN as opposed to LAN when playing something.
@almontef said: @JonnyWong16 I was wondering why when I use my DNLA it shows an IP of 127.0.0.1 (you explained this) but what I can’t for the life of me figure out is why it flags this address as WAN as opposed to LAN when playing something.
Tautulli isn’t flagging anything. All the data comes from Plex, and Plex says is telling Tautulli that it’s WAN. Triple click on the CURRENT ACTIVITY header on the homepage (allow popups) to view the raw XML from Plex to prove it to yourself.
I’ve been getting a error when using the Twitter notification. Log is attached but it says:
Tautulli Notifiers :: Twitter notification failed: media type unrecognized.
Keep in mind this will be insecure - Tautulli’s web server doesn’t do https.
That is entirely wrong, you just need to either specify the path to your certificate files if you have a trusted certificate (Let’s Encrypt), or install the dependencies required to manually generate a self-signed certificate.
My bad…I didn’t see the “Show Advanced” button…so FYI, you need the to hit that to see the https settings to do all that. But, since port forwarding seems like something you are unfamiliar with, dealing with certificates is probably also not something you’ve got experience with either.
That said, it’s not super hard to get a Let’s Encrypt (which you should do if you are going to do this, a self-signed is going to create a bunch of other things you won’t want to deal with). There are programs which more or less will do it for you on every platform, but there’s still going to be several more things to do to get it all working.
" 2mbps 720p " is probably the QUALITY SETTING in your Bravia Plex Client. This sets the bandwidth limit. 2 mbps and I think an upward max of 720p, which is possible depending upon the video and more importantly the codec that your client understands. HEVC (x.265) can easily do a 1280x720 video with 2Mbps. MPegTS… I don’t think it can.
Different TVs support diff codecs (also depends on age of TV). Don’t know about the Sonys. Samsungs support an amazing range of codecs for several years now. I can play most files just by plugging a USB stick into the TV and play right from there. Although after three years the newer ones are giving me trouble like Dolby ATMOS and EAC3.
Love the newsletter. Tautulli/PlexPy is a great product. Really have had no issues until now.
The newsletter on left is the PREVIEW and the one on right is the EMAIL.
TITLES have inverted between WHITE and BLACK, making them nearly invisible. The summary/description text has stepped down in size drastically–to the point where it is getting hard to read without a zoom feature. Is this a known bug?
I think the bottom row that contains the length , ratings, stars, should come right under the title. Then let the description run till the end. I’d rather have that data show and clip the description, then the reverse. The Preview loses the statistics, the Email has them.
I was wondering if I can solve with some kind of custom CSS, but I haven’t dug through to figure out how much work that would be.
Love the newsletter. Tautulli/PlexPy is a great product. Really have had no issues until now.
The newsletter on left is the PREVIEW and the one on right is the EMAIL.
TITLES have inverted between WHITE and BLACK, making them nearly invisible. The summary/description text has stepped down in size drastically–to the point where it is getting hard to read without a zoom feature. Is this a known bug?
I think the bottom row that contains the length , ratings, stars, should come right under the title. Then let the description run till the end. I’d rather have that data show and clip the description, then the reverse. The Preview loses the statistics, the Email has them.
I was wondering if I can solve with some kind of custom CSS, but I haven’t dug through to figure out how much work that would be.
Left, that’s because you have your browser’s default font size set larger than normal.
Right, use a better email client.
You could probably solve this with your own custom CSS template, but it’s not something I’m going to spend time on. My templates work for a majority of users with default settings. It’s near impossible to make it work 100% for everyone.
I was running PlexPy perfectly fine on my Mac (OS X 10.10) and decided to upgrade to OS X 10.13 today. But for some reason PlexPy stopped working, so I installed Tautulli and I’m still getting the same issues when trying to run it on Terminal. This is what message I get
iMac:Tautulli rXXXX$ python Tautulli.py
Traceback (most recent call last):
File “Tautulli.py”, line 267, in
main()
File “Tautulli.py”, line 65, in main
plexpy.SYS_LANGUAGE, plexpy.SYS_ENCODING = locale.getdefaultlocale()
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/locale.py”, line 545, in getdefaultlocale
return _parse_localename(localename)
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/locale.py”, line 477, in _parse_localename
raise ValueError, ‘unknown locale: %s’ % localename
ValueError: unknown locale: UTF-8
I’m not a coder/programmer, just wanted to get PlexPy/Tautulli working again, not sure what the error means and what I should be doing. I installed Python 2.7.15 and 3.7… Any help will be greatly appreciated
I was running PlexPy perfectly fine on my Mac (OS X 10.10) and decided to upgrade to OS X 10.13 today. But for some reason PlexPy stopped working, so I installed Tautulli and I’m still getting the same issues when trying to run it on Terminal. This is what message I get
iMac:Tautulli rXXXX$ python Tautulli.py
Traceback (most recent call last):
File “Tautulli.py”, line 267, in
main()
File “Tautulli.py”, line 65, in main
plexpy.SYS_LANGUAGE, plexpy.SYS_ENCODING = locale.getdefaultlocale()
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/locale.py”, line 545, in getdefaultlocale
return _parse_localename(localename)
File “/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/locale.py”, line 477, in _parse_localename
raise ValueError, ‘unknown locale: %s’ % localename
ValueError: unknown locale: UTF-8
I’m not a coder/programmer, just wanted to get PlexPy/Tautulli working again, not sure what the error means and what I should be doing. I installed Python 2.7.15 and 3.7… Any help will be greatly appreciated
@JonnyWong16 I’ve been getting a error when using the Twitter notification. I can attach the log if it helps, but it says:
Tautulli Notifiers :: Twitter notification failed: media type unrecognized.
