All the sudden at 10:08 MDT I Tautulli is causing my Plex Server to crash. I added a few items, I got some notifications, and then Plex crashed. Opened it back up, crashed again. I then stopped Tautulli and there are no crashes. Started it back up, crashes. I have a long list of logs, but it seems to come down to a few items I see over and over again:
2018-07-20 23:17:14 - WARNING :: Thread-3 : Failed to access uri endpoint /sync/items/28160895. Status code 404
2018-07-20 23:17:14 - ERROR :: Thread-3 : Tautulli WebSocket :: Failed to process session data: âNoneTypeâ object has no attribute âgetElementsByTagNameâ.
andâŠ
2018-07-20 23:16:51 - INFO :: MainThread : Checking if the database upgrades are requiredâŠ
2018-07-20 23:16:51 - INFO :: MainThread : Checking if configuration upgrades are requiredâŠ
2018-07-20 23:16:51 - DEBUG :: MainThread : Trying to execute: âgit rev-parse HEADâ with shell in /Applications/Tautulli
2018-07-20 23:16:51 - DEBUG :: MainThread : Git output: 7eee7024b6eac0a858748664878d146bf63623b4
2018-07-20 23:16:51 - DEBUG :: MainThread : Trying to execute: âgit rev-parse --abbrev-ref --symbolic-full-name @{u}â with shell in /Applications/Tautulli
2018-07-20 23:16:51 - DEBUG :: MainThread : Git output: origin/master
2018-07-20 23:16:51 - INFO :: MainThread : Retrieving latest version information from GitHub
2018-07-20 23:16:51 - DEBUG :: MainThread : Requesting URL via GET method: https://api.github.com/repos/Tautulli/Tautulli/commits/master
2018-07-20 23:16:51 - ERROR :: MainThread : Unable to connect to remote host because of a SSL error. It is likely that your system cannot verify the validityof the certificate. The remote certificate is either self-signed, or the remote server uses SNI. See the wiki for more information on this topic.
2018-07-20 23:16:51 - WARNING :: MainThread : Could not get the latest version from GitHub. Are you running a local development version?
2018-07-20 22:49:36 - WARNING :: MainThread : Failed to access uri endpoint /sync/items/28160895. Is your server maybe accepting SSL connections only? HTTPSConnectionPool(host=â192-168-55-30.0d07b81fa2b247fe9067508b15eb80e3.plex.directâ, port=32400): Max retries exceeded with url: /sync/items/28160895 (Caused by NewConnectionError(â<urllib3.connection.VerifiedHTTPSConnection object at 0x10e873450>: Failed to establish a new connection: [Errno 61] Connection refusedâ,))
2018-07-20 22:49:36 - ERROR :: MainThread : Tautulli WebSocket :: Failed to check for active sessions: âNoneTypeâ object has no attribute âgetElementsByTagNameâ.
2018-07-20 22:49:36 - WARNING :: MainThread : Tautulli WebSocket :: Attempt to fix by flushing temporary sessionsâŠ
2018-07-20 22:49:36 - DEBUG :: MainThread : Tautulli Database :: Clearing temporary sessions from database.
2018-07-20 22:49:37 - INFO :: Thread-3 : Tautulli WebSocket :: Opening secure websocket.
2018-07-20 22:49:37 - INFO :: Thread-3 : Tautulli WebSocket :: Connection attempt 1.
2018-07-20 22:49:37 - ERROR :: Thread-3 : Tautulli WebSocket :: [Errno 61] Connection refused.
Now, there were no changes, no updates that corresponded. I have restored from a Time Machine Back up (mac) and via the Tautulli backups. I even installed fresh with no database restore and ran through the wizard, so there is obviously a network error/etc. Can someone help me?
Iâve looked through the Wiki and tried some of things there already with no success. (Things like Required/Preferred for SSL, etc).
My Tautulli broke after a server restart and i could really use some help to get it back to normal.
Here is how it looks in every browser i try. https://imgur.com/a/URB3InR
I have no idea how or why it happen.
Have tried other browsers, cleared cache from them, ran the browsers in incognito mode, same problem in all browsers.
Have downloaded newest files from https://github.com/Tautulli/Tautulli
Have installed a newer version of github.
Have repaired python 2.7.12
Tried changing Foldername from Plexpy to Tautulli, used latest files from github.com/Tautulli
Tried removing lines from config.ini ( http_host, http_port, and enable_https ) as suggested in the FAQ
The DB seams to be working fine, i can still see my history ect, just looks all messed up.
Not sure what else to do.
Any and all help is appreciated.
I have tried several paths including: /share/CACHEDEV1_DATA/Plex/Plex Media Server/Logs âŠwhich is the location my Mac sees /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex media Server/Logs according to Plex help files
@NewPlaza. Sorry. Yes, âother videoâ can be tracked then.
Photos no
I totally forgot Tautulli tracks some surround sound demos I have in a Other Videos library.
@JamminR - Hi, I did try that first, but I couldnât;t get it to work. I am using PMSLibSHare which maps to a directory /share/Plex/Plex Media Server/Logs (which I can see on my Mac) but also doesnât work with Tautulli
I hope you are doing well.
Below is a rather prominent issue I am facing when continuing to use Plex, Tautulli and remote wake & sleep:
It seems, now that I have been able to remotely wake and sleep my Plex Windows 10 Server whenever the remote access is triggered, that there are problems when the server is asleep and Tautulli is still loaded/running. When the PC goes to sleep, it may wake once after I test it via my 4G on my iPhone, however, it then does not continue to remotely wake when triggered for the rest of the day. I then tried this without Tautulli being pre loaded and running on Windows 10, and it seems the PC/Server is now running fine for myself and family members who use the remote server access. However, now that Tautulli is not running, I can then obviously not be able to continue monitoring the server, and receive alerts via either the Tautulli iOS app or via the Pushover notification agent push notifications? Something is stopping the PC from continuing to load and wake out of sleep mode when triggered?
I hope this is making sense, and could hopefully be looked at so that this ability could continue to happen,
Thanking you
Hello, Iâv looked over the forums a little and cannot find if tautulli is officially been released? If so has there been upgrade instructions released or a how to from plexpy? Iâv been running plexpy for years and love it, its been rock solid in doing what I want so Iâv been waiting for tautulli to officially release so I can upgrade and keep all my statistics.
@Sliposis
Tautulli has been released many months.
See first post/below for install instructions.
Keep your Plexpy.db file.
Iâm unsure if any of the config.ini is kept. The FAQ may help out quite a bit. The notification system has majorly changed. In a good way.
I have just installed Tautulli on Windows. The Setup Wizards is showing up but when I try to Sign In with plex, nothing happens. When using browser Egde a new screen pops up but nothing happens. If I use IE no screen pops up at all.
When checkig Tautulli log I get the following messages:
I tried installing and all goes well until the last step:
user@bellator:/opt/Tautulli$ python Tautulli.py
Traceback (most recent call last):
File âTautulli.pyâ, line 35, in
import plexpy
File â/opt/Tautulli/plexpy/init.pyâ, line 33, in
from apscheduler.schedulers.background import BackgroundScheduler
File â/opt/Tautulli/lib/apscheduler/init.pyâ, line 1, in
from pkg_resources import get_distribution, DistributionNotFound
ImportError: No module named pkg_resources
I recently had a corrupted Plex server database and had to re-setup Plex from scrach. Now the libraries and items in Tautulli are wrong and/or donât point to the correct place anymore.
Is there any way to fix this, or will I have to delete the Tautulli database as well and start from scratch here, too? Would be a shame to loose all the stats but better than live with the many wrong numbers (library items for example) or items (home videos in movies for example).
