Tautulli - Monitor your Plex Media Server

No, clips and photos cannot be logged.

OK. Get it. Is it possible/plan to add to future releases?

I am trying to create a kill stream script.

Unfortunately it doesn’t work even though I did it exactly according to the instructions.

Can someone help me and tell me what this means in the logs?

Uncaught exception: Traceback (most recent call last):
File "plexpy\logger.py", line 405, in new_run
File "threading.py", line 870, in run
File "plexpy\notifiers.py", line 3103, in run_script

UnicodeDecodeError: ‘utf-8’ codec can’t decode byte 0xe9 in position 26: invalid continuation byte

I have been using Tautulli for a few years now and never had any issues. It is installed in an unRaid environment.
Just recently I changed the hardware in my home network which caused me to have all new Static IP’s including the server.
When I went to the Tatulli page it errored out, unable to located. I changed the assigned IP address and after refreshing it is now asking me to “Sign In with Tautulli” but my Plex user ID won’t work. It returns “Incorrect Username or Password” but I have verified it several times. I know its being entered right.

Any help with this?

Have you read the FAQ?

I had not seen that.
First deleted just the PW line, saved. No change
Then deleted the user line, saved, no change.

I did save an “old” version

Also I did restart Tautulli between each save.

Any help?

Did you shutdown Tautulli first? You can’t edit the config file while Tautulli is still using it. That’s the first step in the FAQ I linked above.

Guess this was my day to be a little slow
 sorry about that. Solved.
Thanks for the help (twice).

Good Day, great app but I think I’ve found a glitch in the Users section with the calculation for Total Plays and Total Played Duration. For example, I only watched a Movie Once on my Amazon Fire Stick but it says total plays 9 and total duration 16 hours when I click on my User to get more stats, I’m the only user that watched it but says I watched it 8 times on my Fire Stick (I just downloaded and watched it yesterday) and watched 1 time on my Roku Premiere (Which I’m not currently using)

Perhaps I’m missing something stupid, but is there no way to use the Plex Logs feature of Tautulli if it is installed as a snap on Ubuntu 20.04? I don’t see anything about this in the Tautulli docs, nor do I see an available plug for this when I look at the snap connections.

Hello, is the developer monitoring this thread for program issues? I posted an issue about a month ago but no response. Is there another thread I should be posting issues in?

I read all the comments but I don’t always respond when logs are not provided.

If you want faster support, use the Discord Server.

After I installed this on my CentOS Linux 8 Plex server, and found that it doesn’t work at all, I uninstalled it with the following commands:

% sudo systemctl stop tautulli.service
% sudo systemctl disable tautulli.service
Removed /etc/systemd/system/multi-user.target.wants/tautulli.service.
% sudo rm /lib/systemd/system/tautulli.service
rm: remove regular file ‘/lib/systemd/system/tautulli.service’? y
% sudo systemctl daemon-reload
% sudo rm -rf /opt/Tautulli
% sudo userdel tautulli

This procedure does not uninstall any of the packages that were added prior to, or as part of, the install.

I installed this using the Linus “Alternate Installation Instructions”. If you used the “snap” install, you’ll probably want to uninstall the snapd software as well.

Hi all
I have Tautulli 2.6.4 running on an Ubuntu home server. I’m trying to update it to version 3 but it wants Python 3 and the updater refers me to the github page as to how to update to version 3, but that page then refers me to Tautulli wiki on github, but I cannot find anything in there about updateing from 2 to 3, or even about uninstalling (thinking if I uninstall v2 I can then install v3). Python 3 is installed on the machine (3.5.2).
Can anyone advise me how to upgrade it to Tautulli 3 please?
Thanks

I don’t know what you mean. There is no “version 3”. Tautulli 2.7.6 is the current latest version running on Python 3.

Sorry, my mistake. I’m on Tautulli 2.6.4 and it tells me there is an update to 2.7.6 but it won’t let me update as it can only see Python 2 and wants Python 3

The wiki page explaining how to upgrade is here:

Thanks. I’ve just followed those and it tells me that snap tautulli is already installed (I must have tried it a while ago!), but it’s still telling me that Tautulli is still running using Python 2. Do I need to change the Tautulli config somehow to tell it to use Python 3?