Terrible Picture Quality

Plex Players Gaming Consoles
1

Hi, 

I'm not a particularly technical person so I'm sure I'm going to miss out information you'll probably need to know. But.. 

 

I upgraded to a plex pass so I could try it out on my ps3 however the picture quality is awful there are no shades of black just pure blackness. It makes it horrible to watch.  It would only stream at 1 and 1.3Mbps too even though the default was set at 8.

 

Just to make sure it wasn't my set up I streamed it though plex media server under the video section without the app and everything was as it should be. 

 

Will this be a teething issue or something I'm likely going to be able to fix in the settings? 

 

Any advice would be awesome 

 

Thanks 

 

Ben

2

Dont know about PS3, but the 360 quality isnt great either, where I at best stream @ 4mbps.


PS4 is great though.

3

> It would only stream at 1 and 1.3Mbps too even though the default was set at 8.

At 1 or 1.3Mbps any video quality is going to be very poor. Will you please explain what wasn't working about 8Mbps? Are you playing local or remote media?

Did you boost the selected local quality to the highest? This is completely non-obvious, and we'll make it easier to try. Basically when the selected local quality is higher than the average bitrate of the video playing we'll try to Direct Stream the video. This doesn't trigger a full transcode, just enough to get the video to you in a compatible and high-quality stream.

4

It was local (movies are on nas drive but plex server is running on a Windows 7 pc), I tried to set the bit rate higher but the only options where 1 and 1.5mb after that it dropped down to 720kb and under. I didn’t see any options to direct play as the settings options whilst playing where limited.

5

> I tried to set the bit rate higher but the only options where 1 and 1.5mb after that it dropped down to 720kb and under.

Interesting, this means we think the video's max bitrate itself is 1.5Mb. Please do this: https://support.plex.tv/hc/en-us/articles/201018517-Media-Info then tell me the Media Bitrate value.

Thanks!

6

Its basically up to your media, thats all. I thought the same when playing certain shows as well, afterwards I just found out its just 480p :)

7

Ok the media bit rate is 1510kbps it’s only 480p so I guess that explains it, except if I play the sample video via my android dongle or I chromecast it the quality is fine. Maybe that’s something up scaling?

I’ll try it with something higher quality and report back.

8

Ok I tried it with a 1080p mp4 with a bit rate of 2141kbps and on android tv dongle, chromecast and ruko it looks great on ps3 it still looked terrible.

9

The upscaling definitely might have something to do with it. 2141kbps for a 1080p file is still mighty low. It could be the low bitrate + up scaling is what's leading to the picture quality. 

10

I found a solution it seems this is very similar to a Netflix problem.

Here is a link http://www.ehow.com/how_12157052_adjust-brightness-ps3-netflix.html


Hopefully this will help someone else.

Thanks Plex for your help.

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