Terrible playback performance on chrome

General Discussions
1

Hello,

I have plex running on the local network. It works fine when I play videos through plex media home, plex media player for OSX, and even plex webapp on safari. However, in chrome, it works really poorly - the loading time is very long, seeking is very slow, and quite often i would get some error, e.g. -59, e.g. transcoder died - I only watch in original since I have a fast network and not so fast media server.

Why is performance so poor in Chrome? This is quite annoying since I spend a large portion of my time in chrome and would prefer to stay there…

Thanks in advance!

2

We’re all trying to figure out what happened to chrome. The latest update is buggered up somehow. I can’t play a simple television OTA capture.

3

Oh… I haven’t noticed the threads about it. Good to know that I’m not the only one, though I was hoping it was just a misconfiguration on my end.

“We’re all trying to figure out what happened to chrome” - do you mean that just in respect to Plex or in general? (I’ve seen other weirdnesses such as extensions getting repeatedly signed out and extensions that are enabled for incognito repeatedly getting disabled there).

Anyway, thanks for the reply - I’ll be waiting for an update, I guess.

4

The weirdness is in Chrome itself. I also have Chrome extensions become VERY stupid and stop working.
We all are at Google’s mercy on this one.

5

Very annoying. Oh, well. Thanks for the clarification!

6

You’re welcome… I think :wink:

I always keep a known-stable version of Chrome around for that very reason.

7

That may be so. However, I want to stress that since no other players suffered any (noticeable) performance loss - including emby,youtube,vimeo - and since newer releases of chrome often contain security patches, I find it to be an unworkable workaround.

Furthermore, the funkyness in (general) chrome appears only on one of my computers which runs a beta version of OSX, and the extension is accompanied by a binary app, so it is likely that either the OS or the binary is to blame. All that is to say that I’m not so sure that chrome itself is to blame - and even if it is, I still think it is within Plex’s responsibility to get their product to work with whatever changes occurred - just like when Apple or MS break API compatibility, it is eventually the developers’ responsibility to adapt their product…

Frankly I am quite disappointed that so far no one from plex proper has responded to acknowledge, much less offer a solution to this problem (though thank you @ChuckPa for the encouraging words).

8

I was getting terrible playback from chrome. Turned out the setting for hardware acceleration was unchecked.

9

@halfelite thanks for the suggestion - I’ll check it (though I somehow doubt that this is the cause, since the problem has appeared suddenly).

I’ll update with my findings

10

@halfelite Unfortunately, this was not the problem. Thanks for the suggestion though!

11

I am not completely sure, but I think that it was an issue with subtitle burning. My server is quite underpowered which is fine since I don’t really need transcoding. The subtitles made it transcode anyway which caused the poor performance.