That's not very nice...

General Discussions
1

I made the following post in the Feature Request forum…

I clearly stated that I knew it had been posted before, but that as far as I knew there had never been any response from Plex.

All that has happened is that without any reason, any reply, any answer the post has been closed.

Would an admin be able to explain why it has been closed, when to what in my mind appears to be a very clear question has been asked and not answered?

I’m not trying to be difficult, I don’t want to pick a fight, cause problems or anything else. I, like many other would like to have the functionality mentioned added, and despite, votes, posts etc there is never any feed back.

Regards

Tom

2

Tom,

I don’t know who closed it but Forum policy is to close duplicate and/or cross posted requests and comments.

You might what to read “Things you should avoid” in our Community Guidelines.

https://support.plex.tv/articles/220049328-forum-community-guidelines/

3

The rules of this forum state clearly to avoid duplicate feature requests and that duplicate threads get closed.
This is so, that all users who are behind a certain request put their likes on one post.
And nobody (neither Plex employee no Plex user) has to hunt down several dozens identical threads.

Also, feature requests in this forum don’t get necessarily a response from a Plex employee.
But you can be sure that they get noticed and read nonetheless.

4

I accept both answers, and understand the duplicate post rule, I had read the rules.

And I appreciate that not everything will get a response, people are busy, there are lots of posts.

This request has been open for so long with no sign of it being implemented or a response.

Tom

5

It’s probably the fact you acknowledged there were other posts.

My question is, what’s the rule in bumping old posts so they get visibility? Obviously they want you to click like, and that’s a great system. But there may be great ideas from 2015 that remain dormant because few people search for them, and no one passively reads them.

I’m trying to be a more participatory member, reading and liking feature requests. And I noticed the “Top Requests” post which is a great idea, but that hasn’t been updated since May of last year. You would hope if that’s an important forum it would get updated at least every 6 months, if not quarterly.

6

@derato In the case of feature requests and how they are done in the forum, I say bump away if the most recent is from years ago. No reason those can’t be brought to the top for users that are newer to the forum and possibly gain a new following. I would say that if you are bumping it multiple times for a request that isn’t popular and no one else is commenting on that may be frowned upon however.