The dreaded 33%

[davida938]

About the start of the year I’ve had difficulty in playing certain movies (not TV shows) I’ve uploaded. Either it spins indefinitely (desktop) or it slowly loads usually cancelling out at 33%. Sometimes it even starts all right only to then immediately stop and post a playback error message:

“Playback has been stopped due to mutiple playback errors. Please check your connection and try again.”

Since TV shows and other movies play normally, I assume it’s not a connection issue but some kind of coding problem. But I’m not doing anything different than before. It all seems very random and, needless to say, annoying. Also, I can play the file from my drive directly on my desktop so I would assume the file itself is not corrupted.

I am thisclose to being a ludite, so please help and don’t think I’m saavy on terms or processes…

[Loondogiv]

I actually came here to ask about the same thing. Having an issue with playback for certain TV shows. They work fine streaming to the player on my iPhone and iPad, but stall out at 33% when trying to stream to the player on a Roku. Since they work fine on other devices, I assume it’s not a file corruption issue. But I have no idea why it’s breaking.

[SE56]

You will need to offer File info, found on Server, Title poster (Bottom Right) Vertical Ellipsis ⋮, Get Info. Also make sure you have updated to last version of PMS available.

[bmanizzal]

Please provide more information regarding the file you are trying to play. The file format, how it is encoded would be a great start. When attempting to play the file you can also go the Plex console and grab the output to look for hints there.

[davida938]

This occurs with multiple titles in all formats and sizes but is a relatively recent phenomenon. BTW, sometimes I get just the eternal spinning circle without any % count. Here’s one file info, let me know if there’s a better way to send the data.

Media

• Duration 1:58:35
• Bitrate 1696 kbps
• Width 1920
• Height 802
• Aspect Ratio 2.35
• Video Resolution 1080p
• Container MKV
• Video Frame Rate 24p
• Video Profile high

Part

• Duration 1:58:35

• File Shirley (2024).mkv

• Size 1.41 GB

• Container MKV

• Video Profile high

• Codec H264

• Bitrate 1376 kbps

• Language English

• Language Tag en

• Bit Depth 8

• Chroma Location left

• Chroma Subsampling 4:2:0

• Coded Height 816

• Coded Width 1920

• Frame Rate 24 fps

• Height 802

• Level 4.0

• Original true

• Profile high

• Ref Frames 4

• Scan Type progressive

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Width 1920

• Display Title 1080p (H.264)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (1080p H.264)

• Codec AC3

• Channels 6

• Bitrate 320 kbps

• Language English

• Language Tag en

• Audio Channel Layout 5.1(side)

• Original true

• Sampling Rate 48000 Hz

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Display Title English (AC3 5.1)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (English AC3 5.1)

• Codec SRT

• Language English

• Language Tag en

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Display Title English (SRT)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (English SRT)

• Codec SRT

• Language English

• Language Tag en

• Title SDH

• Display Title English (SRT)

• Extended Display Title SDH (English SRT)

• Codec SRT

• Language Arabic

• Language Tag ar

• Display Title Arabic (SRT)

• Extended Display Title Arabic (SRT)

• Codec SRT

• Language Czech

• Language Tag cs

• Display Title Czech (SRT)

• Extended Display Title Czech (SRT)

• Codec SRT

• Language Danish

• Language Tag da

• Display Title Danish (SRT)

• Extended Display Title Danish (SRT)

• Codec SRT

• Language German

• Language Tag de

• Display Title German (SRT)

• Extended Display Title German (SRT)

• Codec SRT

• Language Greek

• Language Tag el

• Display Title Greek (SRT)

• Extended Display Title Greek (SRT)

• Codec SRT

• Language Spanish

• Language Tag es

• Title Latin American

• Display Title Spanish (SRT)

• Extended Display Title Latin American (Spanish SRT)

• Codec SRT

• Language Spanish

• Language Tag es

• Display Title Spanish (SRT)

• Extended Display Title Spanish (SRT)

• Codec SRT

• Language Finnish

• Language Tag fi

• Display Title Finnish (SRT)

• Extended Display Title Finnish (SRT)

• Codec SRT

• Language Filipino

• Language Tag fil

• Display Title Filipino (SRT)

• Extended Display Title Filipino (SRT)

• Codec SRT

• Language French

• Language Tag fr

• Display Title French (SRT)

• Extended Display Title French (SRT)

• Codec SRT

• Language Hebrew

• Language Tag he

• Display Title Hebrew (SRT)

• Extended Display Title Hebrew (SRT)

• Codec SRT

• Language Croatian

• Language Tag hr

• Display Title Croatian (SRT)

• Extended Display Title Croatian (SRT)

• Codec SRT

• Language Hungarian

• Language Tag hu

• Display Title Hungarian (SRT)

• Extended Display Title Hungarian (SRT)

• Codec SRT

• Language Indonesian

• Language Tag id

• Display Title Indonesian (SRT)

• Extended Display Title Indonesian (SRT)

• Codec SRT

• Language Italian

• Language Tag it

• Display Title Italian (SRT)

• Extended Display Title Italian (SRT)

• Codec SRT

• Language Japanese

• Language Tag ja

• Display Title Japanese (SRT)

• Extended Display Title Japanese (SRT)

• Codec SRT

• Language Korean

• Language Tag ko

• Display Title Korean (SRT)

• Extended Display Title Korean (SRT)

• Codec SRT

• Language Malay

• Language Tag ms

• Display Title Malay (SRT)

• Extended Display Title Malay (SRT)

• Codec SRT

• Language Norwegian Bokmål

• Language Tag nb

• Display Title Norwegian Bokmål (SRT)

• Extended Display Title Norwegian Bokmål (SRT)

• Codec SRT

• Language Dutch

• Language Tag nl

• Display Title Dutch (SRT)

• Extended Display Title Dutch (SRT)

• Codec SRT

• Language Polish

• Language Tag pl

• Display Title Polish (SRT)

• Extended Display Title Polish (SRT)

• Codec SRT

• Language Portuguese

• Language Tag pt

• Title Brazilian

• Display Title Portuguese (SRT)

• Extended Display Title Brazilian (Portuguese SRT)

• Codec SRT

• Language Portuguese

• Language Tag pt

• Display Title Portuguese (SRT)

• Extended Display Title Portuguese (SRT)

• Codec SRT

• Language Romanian

• Language Tag ro

• Display Title Romanian (SRT)

• Extended Display Title Romanian (SRT)

• Codec SRT

• Language Russian

• Language Tag ru

• Display Title Russian (SRT)

• Extended Display Title Russian (SRT)

• Codec SRT

• Language Swedish

• Language Tag sv

• Display Title Swedish (SRT)

• Extended Display Title Swedish (SRT)

• Codec SRT

• Language Thai

• Language Tag th

• Display Title Thai (SRT)

• Extended Display Title Thai (SRT)

• Codec SRT

• Language Turkish

• Language Tag tr

• Display Title Turkish (SRT)

• Extended Display Title Turkish (SRT)

• Codec SRT

• Language Ukrainian

• Language Tag uk

• Display Title Ukrainian (SRT)

• Extended Display Title Ukrainian (SRT)

• Codec SRT

• Language Vietnamese

• Language Tag vi

• Display Title Vietnamese (SRT)

• Extended Display Title Vietnamese (SRT)

• Codec SRT

• Language Chinese

• Language Tag zh

• Title Simplified

• Display Title Chinese (SRT)

• Extended Display Title Simplified (Chinese SRT)

• Codec SRT

• Language Chinese

• Language Tag zh

• Title Traditional

• Display Title Chinese (SRT)

• Extended Display Title Traditional (Chinese SRT)

View XML Media

• Duration 1:58:35
• Bitrate 1696 kbps
• Width 1920
• Height 802
• Aspect Ratio 2.35
• Video Resolution 1080p
• Container MKV
• Video Frame Rate 24p
• Video Profile high

Part

• Duration 1:58:35

• File Shirley (2024).mkv

• Size 1.41 GB

• Container MKV

• Video Profile high

• Codec H264

• Bitrate 1376 kbps

• Language English

• Language Tag en

• Bit Depth 8

• Chroma Location left

• Chroma Subsampling 4:2:0

• Coded Height 816

• Coded Width 1920

• Frame Rate 24 fps

• Height 802

• Level 4.0

• Original true

• Profile high

• Ref Frames 4

• Scan Type progressive

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Width 1920

• Display Title 1080p (H.264)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (1080p H.264)

• Codec AC3

• Channels 6

• Bitrate 320 kbps

• Language English

• Language Tag en

• Audio Channel Layout 5.1(side)

• Original true

• Sampling Rate 48000 Hz

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Display Title English (AC3 5.1)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (English AC3 5.1)

• Codec SRT

• Language English

• Language Tag en

• Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG

• Display Title English (SRT)

• Extended Display Title GalaxyRG - Shirley.2024.1080p.NF.WEBRip.1400MB.DD5.1.x264-GalaxyRG (English SRT)

• Codec SRT

• Language English

• Language Tag en

• Title SDH

• Display Title English (SRT)

• Extended Display Title SDH (English SRT)

• Codec SRT

• Language Arabic

• Language Tag ar

• Display Title Arabic (SRT)

• Extended Display Title Arabic (SRT)

• Codec SRT

• Language Czech

• Language Tag cs

• Display Title Czech (SRT)

• Extended Display Title Czech (SRT)

• Codec SRT

• Language Danish

• Language Tag da

• Display Title Danish (SRT)

• Extended Display Title Danish (SRT)

• Codec SRT

• Language German

• Language Tag de

• Display Title German (SRT)

• Extended Display Title German (SRT)

• Codec SRT

• Language Greek

• Language Tag el

• Display Title Greek (SRT)

• Extended Display Title Greek (SRT)

• Codec SRT

• Language Spanish

• Language Tag es

• Title Latin American

• Display Title Spanish (SRT)

• Extended Display Title Latin American (Spanish SRT)

• Codec SRT

• Language Spanish

• Language Tag es

• Display Title Spanish (SRT)

• Extended Display Title Spanish (SRT)

• Codec SRT

• Language Finnish

• Language Tag fi

• Display Title Finnish (SRT)

• Extended Display Title Finnish (SRT)

• Codec SRT

• Language Filipino

• Language Tag fil

• Display Title Filipino (SRT)

• Extended Display Title Filipino (SRT)

• Codec SRT

• Language French

• Language Tag fr

• Display Title French (SRT)

• Extended Display Title French (SRT)

• Codec SRT

• Language Hebrew

• Language Tag he

• Display Title Hebrew (SRT)

• Extended Display Title Hebrew (SRT)

• Codec SRT

• Language Croatian

• Language Tag hr

• Display Title Croatian (SRT)

• Extended Display Title Croatian (SRT)

• Codec SRT

• Language Hungarian

• Language Tag hu

• Display Title Hungarian (SRT)

• Extended Display Title Hungarian (SRT)

• Codec SRT

• Language Indonesian

• Language Tag id

• Display Title Indonesian (SRT)

• Extended Display Title Indonesian (SRT)

• Codec SRT

• Language Italian

• Language Tag it

• Display Title Italian (SRT)

• Extended Display Title Italian (SRT)

• Codec SRT

• Language Japanese

• Language Tag ja

• Display Title Japanese (SRT)

• Extended Display Title Japanese (SRT)

• Codec SRT

• Language Korean

• Language Tag ko

• Display Title Korean (SRT)

• Extended Display Title Korean (SRT)

• Codec SRT

• Language Malay

• Language Tag ms

• Display Title Malay (SRT)

• Extended Display Title Malay (SRT)

• Codec SRT

• Language Norwegian Bokmål

• Language Tag nb

• Display Title Norwegian Bokmål (SRT)

• Extended Display Title Norwegian Bokmål (SRT)

• Codec SRT

• Language Dutch

• Language Tag nl

• Display Title Dutch (SRT)

• Extended Display Title Dutch (SRT)

• Codec SRT

• Language Polish

• Language Tag pl

• Display Title Polish (SRT)

• Extended Display Title Polish (SRT)

• Codec SRT

• Language Portuguese

• Language Tag pt

• Title Brazilian

• Display Title Portuguese (SRT)

• Extended Display Title Brazilian (Portuguese SRT)

• Codec SRT

• Language Portuguese

• Language Tag pt

• Display Title Portuguese (SRT)

• Extended Display Title Portuguese (SRT)

• Codec SRT

• Language Romanian

• Language Tag ro

• Display Title Romanian (SRT)

• Extended Display Title Romanian (SRT)

• Codec SRT

• Language Russian

• Language Tag ru

• Display Title Russian (SRT)

• Extended Display Title Russian (SRT)

• Codec SRT

• Language Swedish

• Language Tag sv

• Display Title Swedish (SRT)

• Extended Display Title Swedish (SRT)

• Codec SRT

• Language Thai

• Language Tag th

• Display Title Thai (SRT)

• Extended Display Title Thai (SRT)

• Codec SRT

• Language Turkish

• Language Tag tr

• Display Title Turkish (SRT)

• Extended Display Title Turkish (SRT)

• Codec SRT

• Language Ukrainian

• Language Tag uk

• Display Title Ukrainian (SRT)

• Extended Display Title Ukrainian (SRT)

• Codec SRT

• Language Vietnamese

• Language Tag vi

• Display Title Vietnamese (SRT)

• Extended Display Title Vietnamese (SRT)

• Codec SRT

• Language Chinese

• Language Tag zh

• Title Simplified

• Display Title Chinese (SRT)

• Extended Display Title Simplified (Chinese SRT)

• Codec SRT

• Language Chinese

• Language Tag zh

• Title Traditional

• Display Title Chinese (SRT)

• Extended Display Title Traditional (Chinese SRT)

View XML

[davida938]

Adding also that this file had a slightly different error message:

Conversion failed. The transcoder exited due to an error.

And yes, I just updated the server prior to testing that file, and sending the data.

[SE56]

Okay, trying the exact same file on a Mac, I see your a Windows User and possibly on Plex Media Server 1.40.1.8227, there have been a couple Beta since which may have addressed some Windows issues. Check them out in Announcements.

Plex Media Server

Plex Media Server 1.40.2.8312 is now available to Plex Pass users in the Beta update channel. NEW: (PLEASE NOTE) Please also be patient when updating to this version if you have a very large database and allow the upgrade process to finish. Rename ‘un/played’ to ‘un/watched’ terminology for video types (PM-1042) We have identified an issue where automatic updates were not respecting custom paths for existing Windows 64-bit installs. Unfortunately, any automatic fix would introduce security vu…

Give me 30 minutes or so, also which player are you using? Example WebOS,Roku ?

Update: This exact same file (info provided ) has no issue loading and playing on all my Player apps with a PMS on Mac. My suggestion, if you feel the need Update to the Pass for a Month $4.99 fee and download the latest Beta. You can always roll back, Instructions are available on the forums if it does not work out, which I doubt.

So to guess I would say this is a Transcoder Issue on some Windows installations.