"The file associated with this item is not accessible by the server"

Plex Media Server Desktops & Laptops
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Server Version#: 1.32.5.7328
Player Version#: 4.111.1
I’ve started getting the error:
“The file associated with this item is not accessible by the server. Please verify that the file exists and the necessary drive is available.”

This has occured 3-4 times over the last 2 days. The files are available, and I’ve been able to access them locally. Restarting plex server AND the android TV app seems to fix it until the issue is encountered again.

I tried updating today in case that’d fix it, however as I came home today it was showing the error again.

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Most likely reason is hard drives which are allowed to spin down when they’re unused for a while.

If the media file sare stored outside of the server machine (e.g. on a NAS device), another possible cause are network adapters which are shutting down or slowing down after a period of idleness.

So: disable power saving for hard ddrives and network adapters.

1 Like
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That could very well be it. I have switched off that setting. I’ll keep an eye on it for the next couple of days, thanks!

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I am also facing same issue on Asustor NAS. My other media is playing fine just one movie that I added is displaying this error.

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The recommendation from OttoKerner worked for me. I haven’t had the issue since.

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