The server does not recognize my password

I paid for a year for this service.
What I can do?

Regards

Please go to http://www.plex.tv

Log in there.

Since you logged in here, something is working.
If you can log in there, it might be easiest to change your password and while there have it disconnect all connected devices**. This will mean you’ll have to log in everywhere again, but they will all have the new password when you do, including your server.

I can login in plex but not on my server

Perhaps this will help? https://support.plex.tv/hc/en-us/articles/204281528-Why-am-I-locked-out-of-Server-Settings-and-how-do-I-get-in-

I apologize if you’re having any trouble with the Support Pages. I just noticed there seems to be an issue. I’ve reported it