The watched status for movies is not updating correctly

[AlexDe1]

I’m experiencing an issue with the “Watched Status” feature in Plex. The watched status for movies is not updating correctly, showing 0 plays for films that both myself and my users have watched. I would like to report this as a bug and seek assistance in resolving it.

Steps to reproduce:

Ensure that both the Plex server and client apps are updated to their latest versions.
Confirm that the “Watched” status is properly enabled for the movies library.
Play movies from various users’ accounts and confirm that the “Watched” status is not updating correctly.
Expected behavior:
The “Watched Status” feature should accurately reflect the number of plays for each movie, updating the count as users watch the films.

Observed behavior:
The “Watched Status” remains at 0 plays for movies that have been watched by both myself and my users. This issue occurs consistently and is affecting the usability of the feature.

Additional information:

I have verified that the movies have been watched by checking the playback history in the Plex app.
I have attempted to refresh the library and update the metadata, but it did not resolve the issue.
Other features and functionalities in Plex are working correctly; it’s specifically the “Watched Status” that is not updating accurately.

Captures:

Server details:

Plex Server version: 1.32.1.6999-91e1e2e2c
Plex web Version 4.106.1

[AlexDe1]

Any help ?

[JaysPlex]

Did you start watching Batman v Superman on one device and finish on another?

Sometimes if you have a phantom device on somewhere else it may keep something from being marked as watched. An open browser tab you forgot about, a streaming device in a bedroom that doesn’t get used a lot? You might want to try restarting the other players you have in the house

If you manually mark the show as watched does it work?

Do you have credit detection enabled?
Have you ever adjusted this setting?

I suppose it’s possible you have some kind of database damage too
If you upload your logs I can take a look

[AlexDe1]

The movie was watched by a user. At least that’s what the history tells me in Plex. This user is not me, but when I run the search with the filter, it should note “1 reading”
Plex Media Server Logs_2023-05-22_15-20-18.zip (7.0 MB)

The credits detection was active.

[JaysPlex]

I don’t think the filters apply to any other users except for you

You’re using an advanced filter that you created inside your server that only keeps track of you and your watched history.