There are no items in this library

Plex Media Server NAS & Devices
1

Hi,

I’m hoping someone can shed some light on this as I have been tearing my hair out on it:

I am running PMS on Nvidia Shield TV which is hard wired to my network Switch along with a server running FreeNAS.

FreeNas contains all of my media files and for some time my system has been working well with Nvidia Shield mounted to my NAS via SMB allowing PMS to add the files from my NAS into my library.

All of a sudden however my Plex libraries are showing “There are no items in this library”.

I have tried deleting and re-creating them and in the settings they can see the folders on my NAS however Plex scan’s and finds nothing.

I have done a huge amount of Trial and Error from rolling back an update on my NAS to doing a total hard reset on my Nvidia Shield and re-installing PMS etc. and I have the same issue.

Separately I have installed PMS on my Mac as a test which is also connected to my NAS via SMB and that is updating the libraries perfectly.

Hopefully thats enough to go on but can pull out logs etc. if needs be.

For the record I eventually plan on building a server which would run Plex on Windows / Ubuntu however the Shield seemed a good and fairly low cost temporary way of running Plex and supporting 4K content.

Thanks in advance for your help on this.

2

Have you tried re-mounting the NAS to your Shield?

3

@“MovieFan.Plex” said:
Have you tried re-mounting the NAS to your Shield?

Yes,

Also tried doing it manually using the NAS IP address instead of selecting it but no joy I’m afraid

4

I meant from the Shield network settings. Not in Plex Web to add the folder.

5

@“MovieFan.Plex” said:
I meant from the Shield network settings. Not in Plex Web to add the folder.

Yes, That is where I tried it.

6

Ok, update a library and get me the pms log.

7

Just PM’ed you the log files.

Thanks

8

I found PMS on the shield very unreliable so i disabled it. The player works on shield but had to give up on the server. It would work for a few weeks then lose things like you say. Re-install then loses playlists and there is no backup/restore option to get them back.

The plex server running on freenas is so much better. Is your freenas powerful enough to run PMS?

9

I am finding the same thing, this isn’t the first issue I’ve had with it.

My current FreeNAS would struggle but the one I’m building should be ok to also run Plex. Until I build my Monster server anyway :stuck_out_tongue:

10

Just out of curiosity, do you have the 16GB or 500GB Model?

11

@“trent.curtis” said:
Just out of curiosity, do you have the 16GB or 500GB Model?

I have the 500GB model.

12

Interestingly I just tried setting up a Plex server on FreeNas and have exactly the same problem.

I think there must be a config issue with FreeNAS which for some reason isn’t affecting PMS running on my Mac.

13

What version of PMS do you have installed? I had some similar experiences when I first set my server up with the pre-installed version on the Shield. Anyways, I subscribed to Beta on the Android Store, reinstalled, and then it works! Just make sure you change to Beta in the web interface as well.

14

@“trent.curtis” said:
What version of PMS do you have installed? I had some similar experiences when I first set my server up with the pre-installed version on the Shield. Anyways, I subscribed to Beta on the Android Store, reinstalled, and then it works! Just make sure you change to Beta in the web interface as well.

Good idea, I tried so now on Server version (1.12.2.4929) however unfortunately I still have the same issue.

15

Your logs indicate a problem I’ve seen before but haven’t figured out the cause. When adding new media, PMS gets a timestamp from the Shield so it can record when the changes were made. Somehow, PMS is not able to get this time so adding the entry to your database fails.

16

Has that also been seen on Synology NAS dsm or just freeNas?

17

I’ve only seen this with PMS running on the Shield. If Synology or FreeNAS has the same issue, I have not seen it myself.

18

Anyone figured out what the fix is for this yet? Have the same problem on my Nvidia Shield running PMS. It started with new items, and to try to fix it I deleted my TV and Movies library, now I have nothing in either library although when I scan, I can see it scanning the files, and I can view by folder, but its like Plex is not seeing the file.

19

Same issue and situation here. Along with a few other posters. I think it’s a PMS update that caused this.

20

As per the other threads, the latest update of Plex Media Server seems to be the culprit behind not having the ability to add/update your libraries. Hoping we hear something soon.