"There was a problem a problem getting the channels for your device"

Server Version#: 1.25.8.5621
Player Version#: 1.41.0.2876-e960c9ca
Tuner Make/Model: HDHomeRun Extend HDTC-2US

I have had this tuner connected to my Synology NAS for years as a DVR. Today, Plex server is giving me an error that my scheduled recordings failed. The DVR setup was missing. If I try to add the device I get an error that “There was a problem” adding the device. The only recent change to the server configuration was an updated to DSM 7 Release 3 earlier in the day. I’m not sure if the events are causally linked. How do I get the HDHomeRun device re-enabled in Plex? Thanks everyon!

Here is the log file:
Mar 17, 2022 22:00:22.248 [0x7fb69b230b38] INFO - Plex Tuner Service v1.0.0.0 - Synology DS920+ x86_64 - build:
Mar 17, 2022 22:00:22.248 [0x7fb69b230b38] INFO - Linux version: 4.4.180+ (#42218 SMP Mon Oct 18 19:16:55 CST 2021), language: en-US
Mar 17, 2022 22:00:22.248 [0x7fb69b230b38] INFO - Processor Intel(R) Celeron(R) J4125 CPU @ 2.00GHz
Mar 17, 2022 22:00:22.248 [0x7fb69b230b38] INFO - /volume1/@appstore/PlexMediaServer/Plex Tuner Service /volume1/@appstore/PlexMediaServer/Resources/Tuner/Private /volume1/@appstore/PlexMediaServer/Resources/Tuner/Shared 1.25.8.5621-7a6fed0cf 32600
Mar 17, 2022 22:00:22.231 [0x7fb69cb31808] INFO - [I] broker_t::start…
Mar 17, 2022 22:00:22.236 [0x7fb69cb31808] INFO - [I] device_manager_t::init.
Mar 17, 2022 22:00:22.236 [0x7fb69cb31808] INFO - [I] device_manager_t::init. Initialize provider manager
Mar 17, 2022 22:00:22.236 [0x7fb69cb31808] INFO - [I] device_manager_t::init. Initialize all device auxes
Mar 17, 2022 22:00:22.236 [0x7fb69cb31808] INFO - [I] dvb_device_factory_t::get_aux_list
Mar 17, 2022 22:00:22.236 [0x7fb69cb31808] INFO - [I] tvbutler_aux_t::init
Mar 17, 2022 22:00:22.243 [0x7fb69cb31808] INFO - [I] web_server_t::start. Starting web server on port 32600
Mar 17, 2022 22:00:32.478 [0x7fb69a9bfb38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:00:32.478 [0x7fb69a9bfb38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:00:34.481 [0x7fb69a9bfb38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:00:34.901 [0x7fb69a9bfb38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:00:34.903 [0x7fb69a9bfb38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:00:34.904 [0x7fb69a9bfb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:00:34.904 [0x7fb69a9bfb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:00:34.904 [0x7fb69a9bfb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:00:34.904 [0x7fb69a9bfb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:00:34.905 [0x7fb69abc5b38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:00:35.324 [0x7fb69abc5b38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078
Mar 17, 2022 22:01:42.661 [0x7fb69adcbb38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:01:42.661 [0x7fb69adcbb38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:01:44.667 [0x7fb69adcbb38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:01:45.090 [0x7fb69adcbb38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:01:45.093 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:01:45.093 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:01:45.093 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:01:45.093 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:01:45.093 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:01:45.094 [0x7fb69a8bcb38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:01:45.517 [0x7fb69a8bcb38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078
Mar 17, 2022 22:01:50.566 [0x7fb69afd1b38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:01:50.566 [0x7fb69afd1b38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:01:52.572 [0x7fb69afd1b38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:01:52.995 [0x7fb69afd1b38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:01:52.998 [0x7fb69afd1b38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:01:52.999 [0x7fb69afd1b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:01:52.999 [0x7fb69afd1b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:01:52.999 [0x7fb69afd1b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:01:52.999 [0x7fb69afd1b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:01:53.000 [0x7fb69aeceb38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:01:53.423 [0x7fb69aeceb38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078
Mar 17, 2022 22:01:58.462 [0x7fb69a8bcb38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:01:58.462 [0x7fb69a8bcb38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:02:00.469 [0x7fb69a8bcb38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:02:00.891 [0x7fb69a8bcb38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:02:00.894 [0x7fb69a8bcb38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:02:00.894 [0x7fb69a8bcb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:02:00.894 [0x7fb69a8bcb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:02:00.894 [0x7fb69a8bcb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:02:00.894 [0x7fb69a8bcb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:02:00.895 [0x7fb69adcbb38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:02:01.318 [0x7fb69adcbb38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078
Mar 17, 2022 22:02:04.630 [0x7fb69abc5b38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:02:04.630 [0x7fb69abc5b38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:02:06.636 [0x7fb69abc5b38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:02:07.060 [0x7fb69abc5b38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:02:07.063 [0x7fb69abc5b38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:02:07.063 [0x7fb69abc5b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:02:07.063 [0x7fb69abc5b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:02:07.063 [0x7fb69abc5b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:02:07.063 [0x7fb69abc5b38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:02:07.064 [0x7fb69aeceb38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:02:07.488 [0x7fb69aeceb38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078
Mar 17, 2022 22:02:12.528 [0x7fb69adcbb38] INFO - [I] web_service_t::process_device_discovery
Mar 17, 2022 22:02:12.528 [0x7fb69adcbb38] INFO - [I] device_reactor_t::get_device_list ()
Mar 17, 2022 22:02:14.534 [0x7fb69adcbb38] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Mar 17, 2022 22:02:14.958 [0x7fb69adcbb38] INFO - [I] v4l::DeviceGetList_impl. getting v4l device list
Mar 17, 2022 22:02:14.961 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx >>
Mar 17, 2022 22:02:14.961 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:3
Mar 17, 2022 22:02:14.961 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 62464:62464
Mar 17, 2022 22:02:14.961 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 1123:65535
Mar 17, 2022 22:02:14.961 [0x7fb69adcbb38] INFO - [I] onetv_factory::DeviceGetListEx. Found device 7531:2
Mar 17, 2022 22:02:14.962 [0x7fb69acc8b38] INFO - [I] web_service_t::process_device_status
Mar 17, 2022 22:02:15.386 [0x7fb69acc8b38] WARN - [E] web_service_t::get_device_status. get_device_info returned error for device dvb#hdhr#0#273803078

Look in or upload the Plex Media Server.log file from when you tried to add the DVR.

Most likely you have database corruption in the main db or the epg files. You can shutdown Plex and delete the tv.plex.providers.epg.cloud* files, they will be rebuilt. If you database corruption messages in the Server log then repair the database.

That was incredibly helpful! Thanks! Repairing the database from the synology terminal did the trick.

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