after upgrading to 1.11.1.4753 i get only a ‘There was an unexpected error loading the Program Guide’ error page instead of the Program Guide.
what to do ?
after upgrading to 1.11.1.4753 i get only a ‘There was an unexpected error loading the Program Guide’ error page instead of the Program Guide.
what to do ?
and the per configuration gives a ‘Unable to load channel mappings’ error page
deleting the dvr and trying to configure a new one gives a ‘Unable to fetch Program Guide settings’ error page after entering the zip code.
so basically dvr is unusable with this update.
I got pms to enter in a state similar to that. It seems to be related to live tv when there are several failed tuning attempts.
The server is totally lost. I 'm running PMS on a Synology NAS. Reloading pms wasn’t enough. A plex process was still running. I had to reboot the NAS (I could have ssh to it and stop the process probably). After that pms came back online.
Did you try to reboot?
mine is also on a synology. but there is no way i can reboot the nas at the moment.
restarting pms only did not help. and i don’t see any helpful hints in the log.
Can you ssh to it?
If so, you need to find the plex pid process and use the “kill” linux command. That should do the work.
restarting pms does not help.
still the same problem with the latest 1.11.1.4760
As a start
see
https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
I just updated my Plex server and I am now getting an error as well. It loads the EPG for about 1 minute and then bails.
It seems to be related to some JSON parsing error?
Feb 03, 2018 20:06:28.933 [0x7f6e6ebff700] DEBUG - Activity: updated activity e2ada571-0e68-4ff2-98db-138592bc9690 - completed 1% - Refreshing EPG
Feb 03, 2018 20:06:28.949 [0x7f6e6ebff700] ERROR - EPG: JSON parse error. Data from request is [{"stationId":"11569","callSign":"WJBK","affiliateCallSign":"FOX","affiliateId":"10212","channel":"002","preferredImage":{"uri":"http://plex.tmsimg.com/sources/generic/generic_sources_h9.png"},"airings":[{"startTime":"2018-02-03T00:00Z","endTime":"2018-02-03T00:30Z","duration":30,"qualifiers":["CC","New","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TVPG"}],"program":{"tmsId":"EP009528283263","rootId":"14775698","seriesId":"185886","subType":"Series","title":"TMZ","releaseYear":2018,"releaseDate":"2018-02-02","origAirDate":"2018-02-02","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Newsmagazine","Entertainment"],"shortDescription":"The very latest celebrity news.","longDescription":"The very latest celebrity news.","episodeNum":131,"seasonNum":11,"topCast":["Harvey Levin"],"ratings":[{"body":"Canadian Parental Rating","code":"PG"},{"body":"Departamento de Justi\u00e7a, Classifica\u00e7\u00e3o, T\u00edtulos e Qualifica\u00e7\u00e3o","code":"14"},{"body":"USA Parental Rating","code":"TVPG"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p185886_i_v8_ab.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-02-03T00:30Z","endTime":"2018-02-03T01:00Z","duration":30,"qualifiers":["CC","New","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TVPG"}],"program":{"tmsId":"EP001152647426","rootId":"14760659","seriesId":"184109","subType":"Series","title":"Extra","releaseYear":2018,"releaseDate":"2018-02-02","origAirDate":"2018-02-02","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Newsmagazine","Entertainment"],"longDescription":"Sof\u00eda Vergara; James Corden; \"The Bachelor Winter Games.\"","shortDescription":"Sof\u00eda Vergara; James Corden; \"The Bachelor Winter Games.\"","episodeNum":131,"seasonNum":24,"topCast":["Mario L\u00f3pez","Tanika Ray","Renee Bargh"],"ratings":[{"body":"Canadian Parental Rating","code":"PG"},{"body":"USA Parental Rating","code":"TVPG"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p184109_i_v8_aa.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-02-03T01:00Z","endTime":"2018-02-03T03:00Z","duration":120,"qualifiers":["CC","DVS","New","Season Finale","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TV14"}],"program":{"tmsId":"EP007399290369","rootId":"15042466","seriesId":"187529","subType":"Series","title":"Hell's Kitchen","episodeTitle":"Final Three; All-Star Finale","releaseYear":2018,"releaseDate":"2018-02-02","origAirDate":"2018-02-02","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Reality","Cooking"],"longDescription":"Three finalists must cook and perfect their menus; two advance to the finale; the two remaining chefs pick from the season's past contestants to help in the final dinner service; the winner is announced.","shortDescription":"Three finalists must perfect their menus; two advance to the finale; the winner is announced.","episodeNum":15,"seasonNum":17,"topCast":["Gordon Ramsay","Marino Monferrato","Robyn Almodovar"],"ratings":[{"body":"Canadian Parental Rating","code":"14+"},{"body":"The R\u00e9gie du cin\u00e9ma","code":"G"},{"body":"USA Parental Rating","code":"TV14"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p14287822_i_v8_aa.jpg","category":"Iconic","primary":"true","tier":"Season"}}},{"startTime":"2018-02-03T03:00Z","endTime":"2018-02-03T04:00Z","duration":60,"qualifiers":["New"],"channels":["002"],"stationId":"11569","program":{"tmsId":"SH009624320000","rootId":"678263","seriesId":"678263","subType":"Series","title":"FOX 2 News","releaseYear":2007,"releaseDate":"2007-09-24","origAirDate":"2007-09-24","titleLang":"en","entityType":"Show","genres":["News"],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/a
Feb 03, 2018 20:06:28.965 [0x7f6e6ebff700] WARN - EPG[onconnect]: Failed to load EPG.
Feb 03, 2018 20:06:28.982 [0x7f6e6ebff700] DEBUG - EPG[onconnect]: Total time to load EPG was 22.9 (HTTP details cached 0.0%, CloudFlare grid cached: 100.0%, 0 HTTP errors)
@jpringle03 if you care to attach a full server logs zip, I would then be in a position to refer it to the developers
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/
@sa2000 I’ve attached the logs.
This is running Plex Pass 1.11.1.4760 on Docker. Live TV and DVR were working until this update.
@jpringle03 said:
@sa2000 I’ve attached the logs.This is running Plex Pass 1.11.1.4760 on Docker. Live TV and DVR were working until this update.
Thank you. Could you let me know the country, region, what channels are selected
@sa2000 said:
@jpringle03 said:
@sa2000 I’ve attached the logs.This is running Plex Pass 1.11.1.4760 on Docker. Live TV and DVR were working until this update.
Thank you. Could you let me know the country, region, what channels are selected
United States, Ann Arbor region and I’ve got 508 channels through Comcast
@jpringle03 said:
@sa2000 said:
@jpringle03 said:
@sa2000 I’ve attached the logs.This is running Plex Pass 1.11.1.4760 on Docker. Live TV and DVR were working until this update.
Thank you. Could you let me know the country, region, what channels are selected
United States, Ann Arbor region and I’ve got 508 channels through Comcast
Sent you a private message requesting the zip code for the DVR setup
and do you have a list in a file of the 508 channels? - if not, it may be ok
@sa2000 said:
@jpringle03 said:
@sa2000 said:
@jpringle03 said:
@sa2000 I’ve attached the logs.This is running Plex Pass 1.11.1.4760 on Docker. Live TV and DVR were working until this update.
Thank you. Could you let me know the country, region, what channels are selected
United States, Ann Arbor region and I’ve got 508 channels through Comcast
Sent you a private message requesting the zip code for the DVR setup
and do you have a list in a file of the 508 channels? - if not, it may be ok
Replied to your message and unfortunately I don’t have a list.
I believe I have found a fix, at least for comcast. My issue was the music channels. I noticed this because mine was failing at 1% and for some reason channel number 910, “MC10”, was first on the list. Unchecking it got me past 1% but failed when it hit the rest, so I just got rid of all of them.
Under the DVR settings, click on the “XXX channels enabled” link to manage channels. Uncheck all the “MCXX” channels. I also unchecked all the radio stations after, but I don’t know if that is necessary.
Running the latest Plex Server I’m still hitting the same issues.
Feb 09, 2018 17:42:02.724 [0x7f7870bff700] DEBUG - Activity: updated activity 40f3024b-95ac-4358-ad38-9c3ef75f4ba9 - completed 1% - Refreshing EPG
Feb 09, 2018 17:42:02.745 [0x7f7870bff700] ERROR - EPG: JSON parse error. Data from request is [{"stationId":"11569","callSign":"WJBK","affiliateCallSign":"FOX","affiliateId":"10212","channel":"002","preferredImage":{"uri":"http://plex.tmsimg.com/sources/generic/generic_sources_h9.png"},"airings":[{"startTime":"2018-02-09T00:00Z","endTime":"2018-02-09T00:30Z","duration":30,"qualifiers":["CC","New","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TVPG"}],"program":{"tmsId":"EP009528283268","rootId":"14908788","seriesId":"185886","subType":"Series","title":"TMZ","releaseYear":2018,"releaseDate":"2018-02-08","origAirDate":"2018-02-08","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Newsmagazine","Entertainment"],"shortDescription":"The very latest celebrity news.","longDescription":"The very latest celebrity news.","episodeNum":136,"seasonNum":11,"topCast":["Harvey Levin"],"ratings":[{"body":"Canadian Parental Rating","code":"PG"},{"body":"Departamento de Justi\u00e7a, Classifica\u00e7\u00e3o, T\u00edtulos e Qualifica\u00e7\u00e3o","code":"14"},{"body":"USA Parental Rating","code":"TVPG"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p185886_i_v8_ab.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-02-09T00:30Z","endTime":"2018-02-09T01:00Z","duration":30,"qualifiers":["CC","New","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TVPG"}],"program":{"tmsId":"EP001152647431","rootId":"14899707","seriesId":"184109","subType":"Series","title":"Extra","releaseYear":2018,"releaseDate":"2018-02-08","origAirDate":"2018-02-08","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Newsmagazine","Entertainment"],"longDescription":"The hot guys of the winter games; Kelly Clarkson (\"The Voice\").","shortDescription":"The hot guys of the winter games; Kelly Clarkson (\"The Voice\").","episodeNum":136,"seasonNum":24,"topCast":["Mario L\u00f3pez","Tanika Ray","Renee Bargh"],"ratings":[{"body":"Canadian Parental Rating","code":"PG"},{"body":"USA Parental Rating","code":"TVPG"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p184109_i_v8_aa.jpg","category":"Iconic","primary":"true","tier":"Series"}}},{"startTime":"2018-02-09T01:00Z","endTime":"2018-02-09T03:00Z","duration":120,"qualifiers":["CC","DVS","New","Season Finale","Stereo"],"channels":["002"],"stationId":"11569","ratings":[{"body":"USA Parental Rating","code":"TV14"}],"program":{"tmsId":"EP027547690017","rootId":"15067197","seriesId":"14436943","subType":"Series","title":"The Four: Battle for Stardom","episodeTitle":"Finale","releaseYear":2018,"releaseDate":"2018-02-08","origAirDate":"2018-02-08","titleLang":"en","descriptionLang":"en","entityType":"Episode","genres":["Reality","Music"],"longDescription":"The final four face their last battle; the winner is named.","shortDescription":"The final four face their last battle; the winner is named.","episodeNum":11,"seasonNum":1,"topCast":["Sean \"Diddy\" Combs","DJ Khaled","Meghan Trainor"],"ratings":[{"body":"Canadian Parental Rating","code":"14+"},{"body":"USA Parental Rating","code":"TV14"}],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p14836762_i_v8_aa.jpg","category":"Iconic","primary":"true","tier":"Season"}}},{"startTime":"2018-02-09T03:00Z","endTime":"2018-02-09T04:00Z","duration":60,"qualifiers":["New"],"channels":["002"],"stationId":"11569","program":{"tmsId":"SH009624320000","rootId":"678263","seriesId":"678263","subType":"Series","title":"FOX 2 News","releaseYear":2007,"releaseDate":"2007-09-24","origAirDate":"2007-09-24","titleLang":"en","entityType":"Show","genres":["News"],"preferredImage":{"width":"960","height":"1440","uri":"http://plex.tmsimg.com/assets/p678263_b_v8_aa.jpg","category":"Banner-L2","text":"yes","primary":"true","tier":"Series"}}},{"startTime":"2018-02-09T04:00Z","endTime":"2018-02-09T04:30Z","duration":30,"qualifiers":["New"],"channels":["002"],"stationId":"11569","pr
Feb 09, 2018 17:42:02.769 [0x7f7870bff700] WARN - EPG[onconnect]: Failed to load EPG.
Feb 09, 2018 17:42:02.821 [0x7f7870bff700] DEBUG - EPG[onconnect]: Total time to load EPG was 23.3 (HTTP details cached 0.0%, CloudFlare grid cached: 100.0%, 0 HTTP errors)
I have both Enhanced Program Guide and More Frequent update checked. I wonder if it might be related to data from the Enhanced Program Guide or just the JSON parser not being able to handle unexpected fields / characters?
I also noticed that it shows "1 Recording Now` on the DVR page but nothing is recording or being streamed.
@jpringle03 said:
Running the latest Plex Server I’m still hitting the same issues.I have both Enhanced Program Guide and More Frequent update checked. I wonder if it might be related to data from the Enhanced Program Guide or just the JSON parser not being able to handle unexpected fields / characters?
It is one factor. The problem is still under investigation