"There was an unexpected error loading this item"

Plex Media Server Desktops & Laptops
1

getting this message “There was an unexpected error loading this item
Please visit our forums if you continue to experience problems”

what kind of logs/information can i provide to get some help diagnosing this unexpected error?

1 Like
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I am seeing this as well since an update this month to Plex on my Synology NAS. Did you get help?

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  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 5 minutes
  6. fetch log files and attach them here

Or inspect them yourself. Take a look at the Plex Media Server.log file and seek for messages about database corrupt or malformed.
If you find these, you may have to repair your database.
https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

4

I’m also seeing this since the last update, I have WD NAS.
I checked the logs but there is no “corrupt” nor “malformed.”
Since many of us are seeing this, wouldn’t this be something to do with the last update?
The NAS itself works fine.
It is just with Plex.
I uploaded my logs, removing personal store info.
I see bunch of errors in the later logs with SLOW QUERY.

Thanks,
MT

Plex Media Server.2.log (11.9 KB)
Plex Media Server.4.log (4.6 KB)
Plex Media Server v2.log (131.8 KB)
Plex Media Server.1 v2.log (58.0 KB)Plex Media Server.3 v2.log (178.6 KB)

5

I am getting the same error message.

Plex log 02.11.19.txt (632.6 KB)

I assume that there are some weeks in my garden. Can you help please?

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