Think I have wrong subscription

I have a plex media server recently got a message 5 of my friends no longer have remote access you need to upgrade so I upgraded to remote plex pass and the still don’t have access how do I fix this?
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Read this article:

https://support.plex.tv/articles/201751006-plex-pass-feature-overview/

-Shark2k