This server is not powerful enough to convert video

Plex Players Smart TVs
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1

Server Version#: 1.18.0.1944
Player Version#: 3.3.4
Tizen Version#: 4.0
QNAP Version#: 4.3.6.1070
Attached Logs: Plex DLNA Server.log (124.2 KB) Plex Media Scanner.1.log (5.2 KB)

I keep getting the error on this conversion/transcoding, but I don’t want it to convert/transcode. I want direct playing/streaming from the NAS. I have accessed the same video files/encoders/bitrates with older Samsung model TV’s/Plex and have had zero problems with the other 6 models.

I have changed all the settings to play the original files. I have also restarted the NAS, the services for the Plex, unplugged the TV. I’m at a loss.

Do we need to get different TV’s or is this an actual bug?

2

Please send the entire zip file, not just the two log files you attached.

Also, please attach the Plex XML information for the movie/tv show. Save the info as a .txt file. The forum does not support attaching .xml files.

Edit: Two additional questions:

  1. Do you have subtitles enabled? If so, try playing with them disabled.

  2. Is the audio transcoding (possibly because it is dts)?

1 Like
3

Plex Media Server Logs_2019-10-17_13-31-14.zip (1.9 MB)

1.txt (2.3 KB)

Thanks for the tips. Still learning. Your follow-up’s.

  1. I don’t. Still no dice.
  2. It shouldn’t be; hasn’t before - I turned off DTS, but it didn’t matter.
4

Thanks for the info.

The problem is that the H.264 level for the video is higher than what the TV says it can play (4.2 vs 4.1). Details from log files below.

I’m surprised the TV is limited to High@4.1. I have an LG, and the Plex app on it supports High@5.1.

Have you changed the default H.264 setting in the Plex app?

Suggestions:

  1. Check settings for the Plex app on the Samsung. Look for the max H.264 level. If it is set to 4.1, bump it up to at least 4.2 if possible (I’ve an LG. Not sure if this is possible on Samsung).

  2. Remove/re-install the app. This will return the app to default settings (probably moot if you cannot edit the H.264 level).

  • Uninstall the app from the TV.
  • Turn off TV and remove power (pull the plug) for ~15 seconds.
  • Restore power, reinstall app.
  • Check default max h.264 level in app

  1. Process (transcode) video with Handbrake or similar to reduce level below 4.2, preferably 4.0 (see #5 for info on levels). Handbrake has many presets. Try HQ 1080p30 Surround or SuperHQ 1080p30 Surround and set audio to AAC passthrough.

  2. Play on another device that supports H.264 high@4.2. This would be most recent devices - phones, tablets, Amazon FireSticks, Rokus, etc. Might also try Plex for Mac/Windows or Plex Media Player.

  3. See if recording device has option to set at lower H.264 level. 1920x1080 @ 30fps is supported by High@4.0. There is no need to record at 4.2. This will not help with current recordings, but will make it easier to play future recordings. Ref: Wikipedia H.264 entry, Levels section. Click “Toggle Additional Details” in Examples column.

Here’s the details:

Snippit from Plex XML for the video. Note level=42:
Stream id="41" codec="h264" bitDepth="8" frameRate="30.000" level="42" profile="high"

From log files. Note the maxLevel 41 for H.264 video:
[ui-safari-tizen] [MDE] Augmented profile: { "directPlay": { "mp4": { "video": { "codecs": { "h264": { maxLevel": 41 }

And the warning messages that follow:

WARN - [ui-safari-tizen] [MDE] Invalid profile property; level: 42 > 41
WARN - [ui-safari-tizen] [MDE] Unable to play; server unable to transcode video
INFO - [ui-safari-tizen] [MDE] Finished analysis of 1080 (mp4, h264, aac, 42, high)
INFO - [ui-safari-tizen]   canPlay: false
INFO - [ui-safari-tizen]   canDirectPlay: false
INFO - [ui-safari-tizen]   canDirectStreamVideo: false
WARN - [ui-safari-tizen] [PDE] Unable to play item; This server is not powerful enough to convert video.
WARN - [ui-safari-tizen] [PlayerController] Decision error This server is not powerful enough to convert video.

Log file info with timestamps. I edited them above for clarity.

From Plex Media Server.log

Oct 17, 2019 13:07:04.259 [0x32339460] INFO - [ui-safari-tizen] [MDE] Augmented profile: { "directPlay": { "mp4": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "hevc": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mjpeg": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mpeg4": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp3": {}, "pcm": {}, "dca": {} } } }, "asf": { "video": { "codecs": { "wmv3": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "vc1": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "wmav2": {}, "wmapro": {}, "wmavoice": {}, "pcm": {}, "dca": {} } } }, "avi": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "mpeg4": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mjpeg": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "msmpeg4v2": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mpeg": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "ac3": {}, "eac3": {}, "mp3": {}, "pcm": {}, "dca": {} } } }, "mkv": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "hevc": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mjpeg": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mpeg2video": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mpeg4": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "vc1": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "vp8": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp2": {}, "mp3": {}, "pcm": {}, "vorbis": {}, "truehd": {}, "dca": {} } } }, "mpeg": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "mpeg1video": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mpeg2video": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp2": {}, "mp3": {}, "pcm": {}, "dca": {} } } }, "flv": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp3": {}, "pcm": {}, "dca": {} } } }, "mpegts": { "video": { "codecs": { "hevc": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "mpeg2video": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "vc1": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp3": {}, "dca": {} } } }, "wtv": { "video": { "codecs": { "mpeg2video": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "pcm": {}, "dca": {} } } }, "3gpp": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "mpeg4": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "he-aac": {}, "dca": {} } } }, "mov": { "video": { "codecs": { "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 }, "mpeg4": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "mjpeg": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 } } }, "audio": { "codecs": { "aac": {}, "ac3": {}, "eac3": {}, "mp3": {}, "pcm": {}, "dca": {} } } } }, "directStream": { "video": { "codecs": { "hevc": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8 }, "h264": { "maxWidth": 1920, "maxHeight": 1080, "maxBitDepth": 8, "maxLevel": 41 } } }, "audio": { "codecs": { "ac3": {}, "aac": {} } } } }
Oct 17, 2019 13:07:04.285 [0x30cc9460] INFO - [ui-safari-tizen] [MDE] Starting analysis of 1080 (mp4, h264, aac, 42, high)
Oct 17, 2019 13:07:04.364 [0x30cc9460] WARN - [ui-safari-tizen] [MDE] Invalid profile property; level: 42 > 41
Oct 17, 2019 13:07:04.435 [0x3385e460] WARN - [ui-safari-tizen] [MDE] Invalid profile property; level: 42 > 41
Oct 17, 2019 13:07:04.534 [0x32339460] WARN - [ui-safari-tizen] [MDE] Unable to play; server unable to transcode video
Oct 17, 2019 13:07:04.564 [0x30cc9460] INFO - [ui-safari-tizen] [MDE] Finished analysis of 1080 (mp4, h264, aac, 42, high)
Oct 17, 2019 13:07:04.599 [0x3385e460] INFO - [ui-safari-tizen]   canPlay: false
Oct 17, 2019 13:07:04.635 [0x32339460] INFO - [ui-safari-tizen]   canDirectPlay: false
Oct 17, 2019 13:07:04.668 [0x3385e460] INFO - [ui-safari-tizen]   canDirectStreamVideo: false
Oct 17, 2019 13:07:04.721 [0x32339460] INFO - [ui-safari-tizen]   canDirectStreamAudio: true
Oct 17, 2019 13:07:04.768 [0x3385e460] INFO - [ui-safari-tizen]   bitrate: 2200
Oct 17, 2019 13:07:04.804 [0x30cc9460] INFO - [ui-safari-tizen]   videoResolution: 1080
Oct 17, 2019 13:07:04.835 [0x3385e460] WARN - [ui-safari-tizen] [PDE] Unable to play item; This server is not powerful enough to convert video.
Oct 17, 2019 13:07:04.858 [0x32339460] WARN - [ui-safari-tizen] [PlayerController] Decision error This server is not powerful enough to convert video.
2 Likes
5

Great news. That fixed it!

I had lowered the version before from the 4.1 version, but hadn’t thought to raise it.

Didn’t have to restart/reinstall anything.

Thank you so much for helping me figure this out!

1 Like
6

I’m about to upgrade my TV, and I’m trying to find out if the 2019 Samsung Q80R has the Plex app in the store before I buy it. Would it be possible to tell me the TV model you have?
Thanks,

7

Model #:UN32N5300

Sorry - this probably doesn’t help.

8

Thanks anyway!

9

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