What’s the point? There’re separate threads with multiple users reporting systematic errors on playback and those are being ignored by devs (just as systematically).
I’m sure there are many many more users experiencing those, but the absolute lack of attention from the dev team is hugely demoralizing and demotivating (to post about the errors).
Knowing the (lack of) attention from the dev team they would receive, I myself didn’t post about the playback errors for about 6 months since I’ve started experiencing them.
At some point it will take me less time to switch to Emby rather than struggle with all the bugs in Plex (and describe them in detail to receive no reply from the dev team whatsoever).
the reason why they lack support is because no one ever gives them enough info. So they have to look at 15 or more posts trying to get a small detail from each and try and create the issue. I imagine the amount of time wasted, compared to having logs and more detailed info could be a lot.
There should probably be two different forum sections, one with Technical data included and the other for minor issues that where us participants can help each other diagnose.
Or they could do like 95% of companies out there and code in a bug report/feedback function that would automatically send logs from both the app and server instead of asking paying users to do the work for them.
Not true (I highlighted the not true part). What’s happening is that developers rarely if ever reply to problems posted in the forum and Plex team refuses to open their bug tracker for users to submit proper track reports.
The current system is that the bug reports have to compete in popularity contest with feature requests so the bug reports are very often overlooked even by the mods.
And, as it’s been pointed out below already, the onus is on developers to provide paying users with the tools to submit relevant information thru the app or web-interface.
Here is some insight from the dev’s on a current issue with Samsung TV’s buffering.
What I am saying is 70-80% of the people that post don’t include logs. So they get stuck having to create the issue before they diagnose it.
I’m sure your right. I’m not a programmer and don’t know the in’s and out’s creating, diagnosing and solving these issues. What I don’t like to see is people complain that no one is trying to solve issues when all they post is “I installed this app and now it won’t connect”
