Forums are awful for bug reporting. I saw one post from a plex team member (sa2000) stating that things get lost. If Plex doesn’t want to loose their paying members, they should provide a ticket system so both Plex and the paying members can track issues.

This was suggested on a call with some people a few months ago. It was promptly shot down within seconds lol.

There was a pool recently about payed support, so Plex might be introducing that kind of support some time in the future.

Ticket System

Topic		Replies	Views
Bug tracking system Feature Suggestions	3	189	November 6, 2020
Public Bug Tracker Feature Suggestions other-dev	2	208	June 10, 2021
Bug Tracker Feature Suggestions	21	2533	April 18, 2025
An official Issue Tracker Feature Suggestions	3	197	June 10, 2021
Please make internal bug/feature tracker public Feature Suggestions	9	184	June 10, 2021