TIDAL and the soundtracks integration

Hello, good morning: I share my Plex server with some friends and family. Six of us have a TIDAL family subscription, and we all see the TIDAL Music library. However, they do not see the TIDAL integration in the movie details (the soundtrack does not appear), nor the songs from the episodes. I, as the owner, have a lifetime Plex Pass, and everything is correct with the integration, but my friends and family do not. However, it is supposed that a Plex Pass is not required for the use of TIDAL in Plex, and integration in the details…

What could be happening?
Thank you.

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