Tidal works on all my devices except through PC app?

Plex Players Desktop Players
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Server Version#:1.39.1.2763-300bb607
Player Version#:1.25.2.5319

Hi! I recently got a Tidal subscription, but whenever I try to use Tidal on PC through the Windows Plex app, it will only play demos of the songs, even though when I go to settings/subscriptions on the same app, it says I have a tidal subscription.

Tidal seems to work on all other devices I have connected to my account. (Android, and Shield TV, and in web browser).

I have contacted support which gave me these directions, but they did not work:

  1. Go to your https://app.plex.tv/desktop#!/settings/online-media-sources account page and disable the Music/TIDAL provider
  2. On your Sign In | Plex account page, unlink TIDAL, and then link it fresh
  3. Back on the Online Media Sources page, enable the Music/TIDAL provider again
  4. Wait 10 minutes for changes to propagate
  5. Restart (e.g. force-quit and launch) the player app

does anyone have any other ideas? thanks!

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Just to verify… you’re using the same Plex account when you’re experiencing this in the Plex for Windows client? Apologies if this is too obvious – there’s occasional cases where users work with different accounts and get this mixed up :wink:

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Hi Yes!
that’s correct. I only have one plex account ever connected to the windows client so there should be no other accounts ever accessed (I’ve only made one account!)

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Given you can access Tidal from those other Plex apps, the issue doesn’t seem to be about linking that Tidal account of yours.

I suppose this makes it a problem with that particular app.
You might try if the following actions make any difference…

  • Restore app defaults
    This will remove all customizations you made in the app (e.g. pin/unpin libraries, library order in the sidebar), no changes are made to your server… this could help if there’s a glitch with some of those customizations/app settings.

    1. Open Plex for Windows
    2. Go to Settings > Plex for Windows > Debug
    3. Click Restore Defaults

  • Sign out and back in
    This might help if there’s some account specific information stuck or not properly propagated. Going through those steps shouldn’t mess with any of your settings.

    1. Open Plex for Windows
    2. Click on the account icon in the top-right corner
    3. Select Sign Out
    4. For good measure… quit the app, wait a moment, restart it
    5. Click on the account icon in the top-right corner
    6. Select Sign In to relink the app with your account

  • Clear the Plex for Windows app data
    This might help if your app is dealing with some stale cache that’s causing it to fail reloading your Tidal stuff and status. Doing this will probably also clear/reset your app customizations (same as using Restore Defaults).

    1. Stop Plex for Windows
    2. Find and delete the app’s local data from %LOCALAPPDATA%\Plex\
    3. Restart Plex for Windows
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I tried all of the options you gave and clearing the local appdata worked!!

thank you very much!!

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