Titles, sort titles and summary fields have unwanted single quotes

Server Version#: 1.86.1.4076

When I add new items, most of the time I get unwanted single quotes in the title, sort title and summary fields. The sort title has a single quote at the end of the field but not the beginning. The other two fields have a single quote at the beginning and end. These show up in every player I use (web, iPad, Apple TV).

Looking at the XML code for these items, it clearly shows that the single quotes are embedded there, inside the normal XML double quotes… For example: title=“‘Episode Name’”, titleSort=“Sort Name’”, summary=“‘Summary text’”.

This seems like a bug. I’ve been adding a ton of new content lately, and I have to spend a lot of time removing these characters by editing every single episode’s info. It’s time-consuming and extremely tedious. It seems to me that these extra single quotes should not be there, and the scanner must be inserting them. I’d like to see this fixed. And I also need some way to scan all of my existing libraries to remove these characters.

I should point out that this also happens to movie entries as well as TV episodes. And it doesn’t happen every single time; I’d guess about 95% or so.

Are you using MP4 files?

Yes, except for maybe 1 file.

Possibly bad embedded metadata.

Tell Plex to not use embedded metadata. Note that this affects the entire library.

If using Plex Movie scanner/agent or Plex TV Series / Plex Series scanner/agent:

  1. Edit the library
  2. Advanced
  3. Deselect Prefer Local Metadata
  4. Save
  5. Refresh Metadata if Plex does not do so automatically

If using one of the legacy agents:

  1. Settings → Agents
  2. Deselect Local Media Assets for Movies & Shows.
  3. Refresh metadata

YES!! Thank you! This fixed all of the issues. I’m going to check to see if it messed up anything else, but everything looks great so far.

Check out Subler, https://subler.org/.

Good Mac program for remuxing files.

Also good for editing, downloading, etc metadata.

Mac only. MP4 only.