At some point, someone at Plex is going to realize that you really HAVE lost sight of what’s important to most customers, especially those who have paid to make your company even possible, and that you are flying blind.
Don’t ever call yourselves users, even if you think you are, and even if you look like it on the surface. That’s the first assumption and fallacy a product leader MUST get over in order to learn, and this is the foundation for delivering REAL value to customers, especially those who have become advocates of your product and platform, like I have.
The arrogance of the responses from your team are beyond appalling. WAKE. UP.
I’m not generally one to fire someone, even for large blunders. My style is to coach them through it, as long as they’re willing to learn from and correct their mistakes. But if they aren’t willing to do this (and especially if they can’t even recognize reality when it’s clearly pointed out to them), they’re out.
Some deep self-evaluation would really benefit your team. Believe all of the 1-star reviews. Actually read them as if they’re real, weighty experiences that have way more truth to them than the false reality you’ve convinced yourself is true. Stop wasting our time and energy, and restore the foundation that once made Plex great.
