What do people think of the official response to the terrible New Plex Experience rollout?

[RLA1]

Cross posting here as this is similarly relevant to this thread:

New Experience Public Release Feedback

@elan Plex has been one of the greatest platforms for media management with great apps on every platform and device. Over the last 15+ years, I’ve helped no fewer than 500 people implement it, nearly half of which are now PlexPass subscribers. Now I feel like a MASSIVE FOOL. WHAT IS THIS? The new experience is absolutely terrible. The old experience was clear, refined, and reliable. This new one is broken, frustrating, limited, and arrogant. Who in their right mind thought this was a good id…

To the Plex Team

@McWanke At some point, someone at Plex is going to realize that you really HAVE lost sight of what’s important to most customers, especially those who have paid to make your company even possible, and that you are flying blind. Don’t ever call yourselves users, even if you think you are, and even if you look like it on the surface. That’s the first assumption and fallacy a product leader MUST get over in order to learn, and this is the foundation for delivering REAL value to customers, especi…