Releasing the new app was a crazy decision

[RLA1]

CC: @elan
I totally agree. It’s amazing to me how many different threads of hundreds-to-thousands of users have been started to get this message across, not to mention all of the 1-star reviews in the Apple App Store. Just sort by “most recent” and the problem is glaringly obvious.

I love this and agree the analogy fits perfectly:

@D_eight6

It’s wild. It’s like dealing with an abusive partner. You give them some slack, thinking they’ll change and improve their behavior but nope, the abusive pattern continues.

I’m getting close to the point of actively turning people away from plex in a very big way. People need to be warned if Plex isn’t going to correct this. I worry that hitting them hard in the pocketbook may be the only channel of communication they’re willing to listen to… So be it.

Here’s a summary of the rest of my thoughts as well:

New Experience Public Release Feedback

@elan Plex has been one of the greatest platforms for media management with great apps on every platform and device. Over the last 15+ years, I’ve helped no fewer than 500 people implement it, nearly half of which are now PlexPass subscribers. Now I feel like a MASSIVE FOOL. WHAT IS THIS? The new experience is absolutely terrible. The old experience was clear, refined, and reliable. This new one is broken, frustrating, limited, and arrogant. Who in their right mind thought this was a good id…

To the Plex Team

@McWanke At some point, someone at Plex is going to realize that you really HAVE lost sight of what’s important to most customers, especially those who have paid to make your company even possible, and that you are flying blind. Don’t ever call yourselves users, even if you think you are, and even if you look like it on the surface. That’s the first assumption and fallacy a product leader MUST get over in order to learn, and this is the foundation for delivering REAL value to customers, especi…

To the Plex Team

@SuperSecret I agree with this, but I’m not sure the phrase “until the new experience catches up” applies. It’s fundamentally different in its priorities, clearly. It doesn’t make sense to eliminate the old app until the new app BECOMES the old app, in every way that’s material and important to us, and then adds some meaningful value that we actually want (otherwise there’s no point in doing the work at all). In other words, the shortcut for the Plex team that could preserve whatever goodwill…