Trailer button is missing

the Play Trailer button has suddenly dissapeared in my player. I have not changed anything in the Server or folder setup. How do I get the Play trailer button back on my movies?

My Movie folder is currently set to danish lanuguage (as I want it to), and when I change it to English, the Trailer button re-appears! This is obviously a glitch in an update I think, and pretty annoying :frowning:

Were the previously available trailers in Danish? or with Danish subs?

Yes, and they still are on my other server (with exactly the same settings). More danes are reporting this problem in our local groups the last month.

Can you tell me one move which has a trailer when set to danish. Is your other server the same version number?

I will need to pass along to teams to figure out what is going on but need specifics. I was under the impression that we may not have any Danish or other language specific trailers so that is why it may not be. But if it is on and still playable on another server will need to do some digging.

On the server where it still works, and the language is metadata is in danish, almost all the movies has trailers. It has never been a problem before, but some days ago I was asked to update the library on the now defunct server, and the the play trailer button disappeared.
Its really strange.
Both servers are running the same version.

I’m asking if you can tell me the name of one or two of the movies that do have trailer on that server

Can you provide the plex media info xml for a movie on the server with trailers

2 Guns and 3:10 to Yuma

Yes I can - how do I send it to you?

click on my username or avatar an click the message button

I’m told this should be fixed. Can you refresh metadata on one the movies to see if it get them now

Hi. Yes, it works again now, after I refreshed metadata after last update. Thanks for speedy service :slight_smile:

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