Trailer is not available / Trailer ist nicht verfügbar

Are you using German as the language on the ATV?
Can you try changing it to English?

I changed the language to english. The UI is english but it shows:

00:39:21 DNSServer: DNS request received!

00:39:21 DNSServer: Source: ('192.168.192.4', 62762)

00:39:21 DNSServer: Domain: itunes-cdn.apple.com.akadns.net

00:39:21 DNSServer: ***forward request

00:39:21 DNSServer: -> DNS response from higher level

00:39:21 DNSServer: DNS request received!

00:39:21 DNSServer: Source: ('192.168.192.4', 58362)

00:39:21 DNSServer: Domain: local

00:39:21 DNSServer: ***forward request

00:39:21 DNSServer: -> DNS response from higher level

00:39:22 DNSServer: DNS request received!

00:39:22 DNSServer: Source: ('192.168.192.4', 52426)

00:39:22 DNSServer: Domain: a5.mzstatic.com

00:39:22 DNSServer: ***forward request

00:39:22 DNSServer: -> DNS response from higher level

00:39:37 DNSServer: DNS request received!

00:39:37 DNSServer: Source: ('192.168.192.4', 49846)

00:39:37 DNSServer: Domain: e673.e9.akamaiedge.net

00:39:37 DNSServer: ***forward request

00:39:37 DNSServer: -> DNS response from higher level

00:39:38 DNSServer: DNS request received!

00:39:38 DNSServer: Source: ('192.168.192.4', 53110)

00:39:38 DNSServer: Domain: mzuserxp.itunes.apple.com.akadns.net

00:39:38 DNSServer: ***forward request

00:39:38 DNSServer: -> DNS response from higher level

00:39:39 DNSServer: DNS request received!

00:39:39 DNSServer: Source: ('192.168.192.4', 50863)

00:39:39 DNSServer: Domain: bookkeeper.itunes.apple.com

00:39:39 DNSServer: ***forward request

00:39:39 DNSServer: -> DNS response from higher level

00:39:42 DNSServer: DNS request received!

00:39:42 DNSServer: Source: ('192.168.192.4', 63062)

00:39:42 DNSServer: Domain: upp.itunes.apple.com

00:39:42 DNSServer: ***forward request

00:39:42 DNSServer: -> DNS response from higher level

00:39:43 DNSServer: DNS request received!

00:39:43 DNSServer: Source: ('192.168.192.4', 57355)

00:39:43 DNSServer: Domain: play.itunes.apple.com

00:39:43 DNSServer: ***forward request

00:39:43 DNSServer: -> DNS response from higher level

00:39:45 DNSServer: DNS request received!

00:39:45 DNSServer: Source: ('192.168.192.4', 54651)

00:39:45 DNSServer: Domain: se-cdn.itunes.apple.com.akadns.net

00:39:45 DNSServer: ***forward request

00:39:45 DNSServer: -> DNS response from higher level

00:39:45 DNSServer: DNS request received!

00:39:45 DNSServer: Source: ('192.168.192.4', 55859)

00:39:45 DNSServer: Domain: a5.da1.akamai.net

00:39:45 DNSServer: ***forward request

00:39:45 DNSServer: -> DNS response from higher level

00:39:46 DNSServer: DNS request received!

00:39:46 DNSServer: Source: ('192.168.192.4', 60047)

00:39:46 DNSServer: Domain: a2.mzstatic.com

00:39:46 DNSServer: ***forward request

00:39:46 DNSServer: -> DNS response from higher level

00:39:46 DNSServer: DNS request received!

00:39:46 DNSServer: Source: ('192.168.192.4', 57185)

00:39:46 DNSServer: Domain: a1.mzstatic.com

00:39:46 DNSServer: ***forward request

00:39:46 DNSServer: -> DNS response from higher level

00:39:46 DNSServer: DNS request received!

00:39:46 DNSServer: Source: ('192.168.192.4', 65265)

00:39:46 DNSServer: Domain: a3.mzstatic.com

00:39:46 DNSServer: ***forward request

00:39:46 DNSServer: -> DNS response from higher level

00:39:48 DNSServer: DNS request received!

00:39:48 DNSServer: Source: ('192.168.192.4', 53927)

00:39:48 DNSServer: Domain: pd-st.itunes.apple.com

00:39:48 DNSServer: ***forward request

00:39:48 DNSServer: -> DNS response from higher level

00:39:50 DNSServer: DNS request received!

00:39:50 DNSServer: Source: ('192.168.192.4', 61611)

00:39:50 DNSServer: Domain: ld-8.itunes.apple.com

00:39:50 DNSServer: ***forward request

00:39:50 DNSServer: -> DNS response from higher level

00:39:53 DNSServer: DNS request received!

00:39:53 DNSServer: Source: ('192.168.192.4', 60555)

00:39:53 DNSServer: Domain: trailers.apple.com

00:39:53 DNSServer: ***intercept request

00:39:53 DNSServer: -> DNS response: 192.168.192.5

Hmm maybe Baa can throw some light on it, can’t think straight at the moment.

Thank you anyway, you are awesome!

certificates?

firewall?

Now it works! :slight_smile:

I deleted the certificate on my Apple TV and readded it.


But I have got two last questions:

  1. How can I tell PlexConnect to start at every system boot?
  2. How can I update PlexConnect (automatically)?


    Thanks in advance, Guys!

1. MacOS? Install launchctl daemon from /support/OSX. Some more docu in Wiki...

2. No auto-update available (yet?). One solution with minor trouble: Get OSX github app and update manually every now and then. Honestly, I don't think it is best to always push the "latest and greatest" to every user (because I know what I can break...). And "official releases" are so far...

Thank you! Now it will start automatically.

Thank you! Now it will start automatically.

Yeah... that's how it should work. :-)

Thanks for the (positive) feedback!

hey guys. i'm facing the exact same problem. i have installed everthing new today because my atv plex stopped working last week. after adding everthing new my atc just says "trailer is not available". any advice?

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

ATV 2 7.1 (7003)

The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
192.168.178.26

The device and operating system (including version number) that PlexConnect is installed on:
Yosemite 10.10.3

The local IP address of the device that PlexConnect is installed on:
192.168.178.26

The device and operating system (including version number) that the Plex media server (PMS) is installed on:
Mac mini Late 2012 with Yosemite 10.10.3

The Plex media server (PMS) version number you are running (do not put 'latest'):
Version 0.9.9.7.429-f80a8d6

The local IP address of the device that the Plex media server (PMS) is installed on:
192.168.178.26

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
30.05.2015

The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 192.168.178.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = .

hey guys. i'm facing the exact same problem. i have installed everthing new today because my atv plex stopped working last week. after adding everthing new my atc just says "trailer is not available". any advice?

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

ATV 2 7.1 (7003)

The DNS server set on the ATV (found under the ATV settings > general > network > DNS):
192.168.178.26

The device and operating system (including version number) that PlexConnect is installed on:
Yosemite 10.10.3

The local IP address of the device that PlexConnect is installed on:
192.168.178.26

The device and operating system (including version number) that the Plex media server (PMS) is installed on:
Mac mini Late 2012 with Yosemite 10.10.3

The Plex media server (PMS) version number you are running (do not put 'latest'):
Version 0.9.9.7.429-f80a8d6

The local IP address of the device that the Plex media server (PMS) is installed on:
192.168.178.26

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.
30.05.2015

The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 192.168.178.1
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
allow_gzip_atv = False
allow_gzip_pmslocal = False
allow_gzip_pmsremote = True
loglevel = Normal
logpath = .

my plexconnect in terminal says the following: 

16:52:26 PlexConnect: ***

16:52:26 PlexConnect: PlexConnect

16:52:26 PlexConnect: Press CTRL-C to shut down.

16:52:26 PlexConnect: ***

16:52:26 PlexConnect: started: 16:52:26

16:52:26 PlexConnect: Version: 0.5-dev

16:52:26 PlexConnect: Commit Date: 24 May 2015 07:46UTC

16:52:26 PlexConnect: Python: 2.7.6 (default, Sep  9 2014, 15:04:36) 

[GCC 4.2.1 Compatible Apple LLVM 6.0 (clang-600.0.39)]

16:52:26 PlexConnect: Host OS: darwin

16:52:26 PlexConnect: PILBackgrounds: Is PIL installed? False

16:52:26 PlexConnect: IP_self: 192.168.178.26

16:52:26 DNSServer: started: 16:52:26

16:52:26 DNSServer: ***

16:52:26 DNSServer: DNSServer: Serving DNS on 192.168.178.26 port 53.

16:52:26 DNSServer: intercept: ['trailers.apple.com'] => 192.168.178.26

16:52:26 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

16:52:26 DNSServer: forward other to higher level DNS: 192.168.178.1

16:52:26 DNSServer: ***

16:52:26 WebServer: started: 16:52:26

16:52:26 WebServer: ***

16:52:26 WebServer: WebServer: Serving HTTP on 192.168.178.26 port 80.

16:52:26 WebServer: ***

16:52:26 WebServer: started: 16:52:26

16:52:26 WebServer: ***

16:52:26 WebServer: WebServer: Serving HTTPS on 192.168.178.26 port 443.

16:52:26 WebServer: ***

Firewall rules for PlexConnect/Python?

We should at least see some DNS requests/responses popping up in the logs...

hey Baa, 

these dnx requests pop up after trying to run trailer:

09:39:27 PlexConnect: ***

09:39:27 PlexConnect: PlexConnect

09:39:27 PlexConnect: Press CTRL-C to shut down.

09:39:27 PlexConnect: ***

09:39:27 PlexConnect: started: 09:39:27

09:39:27 PlexConnect: Version: 0.5-dev

09:39:27 PlexConnect: Commit Date: 24 May 2015 07:46UTC

09:39:27 PlexConnect: Python: 2.7.6 (default, Sep  9 2014, 15:04:36) 

[GCC 4.2.1 Compatible Apple LLVM 6.0 (clang-600.0.39)]

09:39:27 PlexConnect: Host OS: darwin

09:39:27 PlexConnect: PILBackgrounds: Is PIL installed? False

09:39:27 PlexConnect: IP_self: 192.168.178.26

09:39:27 DNSServer: started: 09:39:27

09:39:27 DNSServer: ***

09:39:27 DNSServer: DNSServer: Serving DNS on 192.168.178.26 port 53.

09:39:27 DNSServer: intercept: ['trailers.apple.com'] => 192.168.178.26

09:39:27 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1

09:39:27 DNSServer: forward other to higher level DNS: 192.168.178.1

09:39:27 DNSServer: ***

09:39:27 WebServer: started: 09:39:27

09:39:27 WebServer: ***

09:39:27 WebServer: WebServer: Serving HTTP on 192.168.178.26 port 80.

09:39:27 WebServer: ***

09:39:28 WebServer: started: 09:39:28

09:39:28 WebServer: ***

09:39:28 WebServer: WebServer: Serving HTTPS on 192.168.178.26 port 443.

09:39:28 WebServer: ***

09:40:49 DNSServer: DNS request received!

09:40:49 DNSServer: Source: ('192.168.178.49', 57755)

09:40:49 DNSServer: Domain: trailers.apple.com

09:40:49 DNSServer: ***intercept request

09:40:49 DNSServer: -> DNS response: 192.168.178.26

09:40:56 DNSServer: DNS request received!

09:40:56 DNSServer: Source: ('192.168.178.49', 58779)

09:40:56 DNSServer: Domain: local

09:40:56 DNSServer: ***forward request

09:40:56 DNSServer: -> DNS response from higher level

09:43:07 DNSServer: DNS request received!

09:43:07 DNSServer: Source: ('192.168.178.49', 64562)

09:43:07 DNSServer: Domain: www.apple.com

09:43:07 DNSServer: ***forward request

09:43:07 DNSServer: -> DNS response from higher level

09:43:07 DNSServer: DNS request received!

09:43:07 DNSServer: Source: ('192.168.178.49', 62722)

09:43:07 DNSServer: Domain: apple.com

09:43:07 DNSServer: ***forward request

09:43:07 DNSServer: -> DNS response from higher level

09:43:13 DNSServer: DNS request received!

09:43:13 DNSServer: Source: ('192.168.178.49', 57501)

09:43:13 DNSServer: Domain: se.itunes.apple.com

09:43:13 DNSServer: ***forward request

09:43:13 DNSServer: -> DNS response from higher level

09:43:13 DNSServer: DNS request received!

09:43:13 DNSServer: Source: ('192.168.178.49', 56110)

09:43:13 DNSServer: Domain: a5.mzstatic.com

09:43:13 DNSServer: ***forward request

09:43:13 DNSServer: -> DNS response from higher level

09:43:15 DNSServer: DNS request received!

09:43:15 DNSServer: Source: ('192.168.178.49', 50779)

09:43:15 DNSServer: Domain: trailers.apple.com

09:43:15 DNSServer: ***intercept request

09:43:15 DNSServer: -> DNS response: 192.168.178.26

There you go... how about certificate?

have created it via terminal like described here: https://langui.sh/2013/08/27/appletv-ssl-plexconnect/

installed the profile on my apple tv and moved it to the folder PlexConnect-Master\assets\certificates

in the certificates folder is the trailers.cer , trailers.key , trailers.pem

Did you remove the old one prior to installing the new on aTV?

Did you use the Configurator or Network method to install the cert? Shouldn't make a difference... but you never know. :-D

no I first installed the new one via the configurator on my mac mini. then installed the atv back to my tv, and deleted the old profile via the atv settings. also I didn't delete the old PlexConnect-Master folder on my Mac but just renamed the folder to PlexConnect-Master_old and created a new one PlexConnect-Master with the new downloaded files. maybe this wasn't a good way to do so?

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