Hi!
Just noticed that none of my movies from the last 1,5 months has any movie trailers or extras.
I have a friend who has downloaded the same movies, and he has trailers. We have the same version of Plex Server (newest). Both are Plex Pass users.
The only difference, is that I have used “The Movie Database” as a setting on the library, while he has used “Plex movies”.
I changed mine to “Plex movies”, and updated the latest movie, but still no trailer.
Any suggestions?
The movies you already have in your database won’t switch their agent if you edit the database. They are still “married” to TheMovieDatabase.
Go to Settings - Server - Agents - Movies - TheMovieDatabase
and put a checkmark beside the ‘Plex Movie’ agent. You don’t need to change its position though.
Then repeat the test by Refreshing a movie (preferably one that is internationally well know for the higher probability that there are inedeed trailer available for it).
Thanks for responding! It was already checked!
But in the library option, when I switched to Plex movie, the get extra has been unchecked. So now it seems to work!
Weird that The Movie database stopped downloading trailers, but seems to be working now! 
@stian89 said:
Weird that The Movie database stopped downloading trailers, but seems to be working now!
The TMDB never handled any trailers in Plex. It was always the Freebase/Plex Movie agent which provided trailers.
So if your movie is ‘matched’ with the TMDB, but the Plex Movie agent is disabled, you get no trailers.
