As far as I know, all of my movies showed the “watch trailer” button.
However, more recently something changed. None of my recent movies added to the library contain the “watch trailer” option until you go back a month or two. There was a time when I changed some settings trying to troubleshoot a problem but I’ve gone back through everything and see nothing that mentions “trailers.”
What setting in Plex would turn this off (more importantly back on)?
Thanks for any help.
Settings - Server - Agents - Movies - Plex Movie
click on the little ‘cog wheel’ icon at the end of the line ‘Plex Movie’ and make sure ‘Find trailers and extras automatically (Plex Pass required)’ is ‘checked’
Settings - Server - Agents - Movies - TheMovieDatabase
here, make sure the line ‘Plex Movie’ has a check mark on it. (It doesn’t matter at which position the line is. It can be at the bottom of the stack - as long as it’s activated.)
for diagnosis, post the Plex XML info of one of your newer movies, which fail to get trailers
@Plex-User72 also be sure that you have trailers enabled in your player
@OttoKerner said:
1)
Settings - Server - Agents - Movies - Plex Movie
click on the little ‘cog wheel’ icon at the end of the line ‘Plex Movie’ and make sure ‘Find trailers and extras automatically (Plex Pass required)’ is ‘checked’
Settings - Server - Agents - Movies - TheMovieDatabase
here, make sure the line ‘Plex Movie’ has a check mark on it. (It doesn’t matter at which position the line is. It can be at the bottom of the stack - as long as it’s activated.)
for diagnosis, post the Plex XML info of one of your newer movies, which fail to get trailers
“Fanart.tv, CineMaterial, Open Subtitle.org, local media assets” are also not checked. What will this help with or cause issue with?
It looks like that did the trick. I have to go manually “refresh metadata” for each movie but the trailer option appears after that.
Thanks!
@Plex-User72 said:
“Fanart.tv, CineMaterial, Open Subtitle.org, local media assets” are also not checked. What will this help with or cause issue with?
None of these has any influence on trailers - well, except ‘Local Media Assets’: this recognizes trailer videos you added yourself beside the main movie file.
It looks like that did the trick. I have to go manually “refresh metadata” for each movie but the trailer option appears after that.
This means that you are using TMDB as you movie library’s primary meta data agent, and not the default ‘Plex Movie’.
@OttoKerner said:
@Plex-User72 said:
“Fanart.tv, CineMaterial, Open Subtitle.org, local media assets” are also not checked. What will this help with or cause issue with?None of these has any influence on trailers - well, except ‘Local Media Assets’: this recognizes trailer videos you added yourself beside the main movie file.
It looks like that did the trick. I have to go manually “refresh metadata” for each movie but the trailer option appears after that.
This means that you are using TMDB as you movie library’s primary meta data agent, and not the default ‘Plex Movie’.
Is one better than the other? what is the difference in how it performs?
@Plex-User72 said:
Is one better than the other? what is the difference in how it performs?
TMDB is community-curated and has lots of stuff which Plex Movie has not, like documentations, ‘TV movies’ and concert videos.
Plex Movies uses a variety of sources, among them the IMDb (which is kinda the reference source for western movies) and RottenTomates but it might get less matches with the above mentioned media types.
I have followed these instructions but can’t for the life of me get any extras or trailers to show up. They don’t appear on my iOS app or the Web app.
My web app doesn’t even look the same as this:- https://support.plex.tv/hc/en-us/articles/202934933-Cinema-Trailers-Extras-Plex-Web-App
@steve23094 said:
I have followed these instructions but can’t for the life of me get any extras or trailers to show up. They don’t appear on my iOS app or the Web app.My web app doesn’t even look the same as this:- https://support.plex.tv/hc/en-us/articles/202934933-Cinema-Trailers-Extras-Plex-Web-App
I’m having the exact same issue. The majority of my movies are not showing any trailers or extras and my settings are set exactly as mentioned above.
Also noticed when IMDb is selected as cast list source in settings, the cast list shows up but no photos
This is frustrating. I don’t know if I have a problem with my settings or Plex is screwed. Remind me why I paid £100 for this again?
@steve23094 said:
I have followed these instructions but can’t for the life of me get any extras or trailers to show up. They don’t appear on my iOS app or the Web app.My web app doesn’t even look the same as this:- https://support.plex.tv/hc/en-us/articles/202934933-Cinema-Trailers-Extras-Plex-Web-App
Yeah, that article was written a while ago and the images are from an older version of Plex Web. Make sure you’ve enabled the Plex Movie Agent as shown in https://support.plex.tv/hc/en-us/articles/202934883.
@MovieFan.Plex said:
@steve23094 said:
I have followed these instructions but can’t for the life of me get any extras or trailers to show up. They don’t appear on my iOS app or the Web app.My web app doesn’t even look the same as this:- https://support.plex.tv/hc/en-us/articles/202934933-Cinema-Trailers-Extras-Plex-Web-App
Yeah, that article was written a while ago and the images are from an older version of Plex Web. Make sure you’ve enabled the Plex Movie Agent as shown in https://support.plex.tv/hc/en-us/articles/202934883.
Thanks very much for that. I had managed to figure these instructions out from reading other posts here, but it’s nice to have the official page to make sure I’m doing everything correctly.
