Trailers/Extras not playing on ATV 4K on TVOS 14.6 OR HIGHER

Plex Players Streaming Devices
1

I have noticed that movie Trailers and extras do not play on my Apple TV 4K Plex App when upgrading the TVOS from TVOS 14.5 to 14.6 or currently on 14.7…It worked perfectly on 14.5 but after upgrading, stopped completely and just goes to a blank screen with a circle trying to access it…I have heard it could be the date/time issue but I have checked and dates/times are correct…Also, I can play trailers when accessing the server on my Iphone and the web so must be a conflict with the Plex app on the ATV. I am using the Plex Test Flight beta version 7.18 …Anyone having the same issue?

Server Version#:4.57.2
Player Version# TVOS 14.7

2

I have the identical issue. I’m not sure what the fix is.

3

Just to be contrary :slight_smile: … these are working for me. Also tvOS 14.7.whatever, the Plex TestFlight beta, and latest PMS beta.

To be specific, auto-downloaded trailers & extras, for media on my PMS, are working.

I didn’t try manually-added trailers/extras or other PMS servers.

Edit: OK, I did. It’s not working for me for “Movies & Shows On Plex”.

4

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.