Trailers not playing before movies on PMP, iOS, Android, and Plex Web

General Discussions
1

Hi,

Trailers before movies have suddenly stopped working. I’m running Plex Media Player 1.0.3.2461 and am logged in. I have my Plex Media Player set to play 2 trailers and Plex iPad set to play 1 trailer before movies. However when I play a movie it only plays my pre-roll video and then the movie, no trailers. I can play trailers and extras for movies if I go to them directly in the menu though. I just confirmed that pre-movie trailers aren’t working in Android or Plex Web either.

Any ideas on how to fix this so trailers play before movies?

Thanks!

2

Can you show me your extra’s settings? Maybe you have it set so that there are no trailers that match to be shown. Also note that trailers are based on the ratings, so if you are watching a G rated movie or some other not highly used rating, there may not be trailers that match.

3

If I check off “include cinema trailers from movies in my library” then it will show trailers from my library but not any other trailers. The other two settings don’t show any trailers. I was testing using a movie rated PG-13.

4

I confirm this is happening. I don’t often turn trailers on, but I just did to try this out.

Movie Library advanced settings:

Server Extras:

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Web Player setting:

d15eam7jclh2.jpg821×440 56.8 KB

Trailers do not play in the web player with the above settings.
Enabling trailers in Plex/Roku player also results in no trailers played.

5

I am having the same issue on Apple TV v4. Trailers of movies in my library will play, but if I turn that off and turn on Theater or Blu-ray trailers, they will not play. Also I can not get the “Cinema Trailer Pre-roll” to play. I have a YouTube URL in there but it never plays on Apple TV.

6

We are still fine tuning the trailer feature up stream at Plex. Try restarting PMS and see if that fixes the issue. You will not need to do this all the time. This is just so your PMS will see the new changes.

7

@toddgarvin said:
Also I can not get the “Cinema Trailer Pre-roll” to play. I have a YouTube URL in there but it never plays on Apple TV.
That is not how you specify the pre-roll video. It needs to be a video from your library. https://support.plex.tv/hc/en-us/articles/202920803-Extras

8

@MovieFan.Plex said:
We are still fine tuning the trailer feature up stream at Plex. Try restarting PMS and see if that fixes the issue. You will not need to do this all the time. This is just so your PMS will see the new changes.

Hi, I restarted PMS and now the trailers are working correctly. Thanks!