When I play a movie Plex doesn’t play any trailers before. It only plays the pre roll video before starting the movie.
I am a Plex pass subscribers. I have trailers enabled in PMS. I have trailers enabled in PMP and my Android Plex.
I get these errors in the logs:
ERROR - IVA: Error downloading trailers for source 1.
ERROR - Couldn’t get size of file : boost::filesystem::file_size: The system cannot find the path specified
Any ideas on how to fix this?
Thanks!
i have a similar issue. it only plays my own movies trailers, but not any others.
I’ve confirmed that this is broken on all of my client devices - PMP, iOS, and Android.
I am running PMS version 1.7.5.4035 on Windows Server 2012R2.
I’ve enabled debug logging, restarted Plex, and reproduced the issue. Attached are the log files.
Jaydee didn’t want to steal your thread in case our issues are different. I’ve started another one. My issues isn’t with all trailers but external trailers for movies i don’t have in my library.
Hi maseren, My issue is the same. It will play trailers before movies if I check off to use local trailers. It won’t play external trailers for movies coming to theaters. It just goes straight to the pre-roll video and then movie.
In that case, i’ll go ahead and add my log to here as well. Thanks Jaydee.
Hey Jaydee, on my own thread, i got a response from OttoKerner stating this is a known issue. I’m trying to find out details.
