Whatever I try to do, it’s not playing any trailers before the movies I play. See my settings and logs below.
Server Version#: 1.21.1.3876
Player Version#: 4.49.2
Logs when starting a movie:
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Looking for extras for item plex://movie/5d776b0796b655001fe01593 with unwatched: 0 fromLibrary: 0 fromTheater: 1 fromBluray: 1 and preroll count: 0.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Looking for extras for item plex://movie/5d776b0796b655001fe01593 with unwatched: 0 fromLibrary: 0 fromTheater: 1 fromBluray: 1 and preroll count: 0.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Using allowable content ratings: , NC-17, NR, PG-13, R.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 2.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — IVA: Considered 0 cloud extras, excluded 0 due to GUID, 0 due to rating, and 0 due to watched status.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 0.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 1.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Using allowable content ratings: , NC-17, NR, PG-13, R.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 2.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — IVA: Considered 0 cloud extras, excluded 0 due to GUID, 0 due to rating, and 0 due to watched status.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 0.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — Extras: Attempting to add extra from source 1.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — IVA: Considered 0 cloud extras, excluded 0 due to GUID, 0 due to rating, and 0 due to watched status.
Jan 08, 2021 01:38:27.202 [0xae0ff430] Debug — IVA: Considered 0 cloud extras, excluded 0 due to GUID, 0 due to rating, and 0 due to watched status.
Jan 08, 2021 01:38:27.232 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 POST /playQueues?type=video&extrasPrefixCount=3&uri=server%3A%2F%2Fbc6e5e582ba9e2d49dae3c7445ed4eebb5289545%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F9895&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (13 live) TLS GZIP 130ms 3385 bytes (pipelined: 14)
Jan 08, 2021 01:38:27.232 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 POST /playQueues?type=video&extrasPrefixCount=3&uri=server%3A%2F%2Fbc6e5e582ba9e2d49dae3c7445ed4eebb5289545%2Fcom.plexapp.plugins.library%2Flibrary%2Fmetadata%2F9895&repeat=0&own=1&includeChapters=1&includeMarkers=1&includeGeolocation=1&includeExternalMedia=1 (13 live) TLS GZIP 130ms 3385 bytes (pipelined: 14)
Jan 08, 2021 01:38:29.389 [0xab8fa430] Debug — Request: [192.168.178.101:64917 (Subnet)] GET /library/metadata/9895?includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeReviews=1&includeChapters=1&includeStations=1&includeExternalMedia=1&asyncAugmentMetadata=1&asyncCheckFiles=1&asyncRefreshAnalysis=1&asyncRefreshLocalMediaAgent=1 (12 live) TLS GZIP Signed-in Token (MeneerOK)
Jan 08, 2021 01:38:29.389 [0xab8fa430] Debug — Request: [192.168.178.101:64917 (Subnet)] GET /library/metadata/9895?includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeReviews=1&includeChapters=1&includeStations=1&includeExternalMedia=1&asyncAugmentMetadata=1&asyncCheckFiles=1&asyncRefreshAnalysis=1&asyncRefreshLocalMediaAgent=1 (12 live) TLS GZIP Signed-in Token (MeneerOK)
Jan 08, 2021 01:38:29.466 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 GET /library/metadata/9895?includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeReviews=1&includeChapters=1&includeStations=1&includeExternalMedia=1&asyncAugmentMetadata=1&asyncCheckFiles=1&asyncRefreshAnalysis=1&asyncRefreshLocalMediaAgent=1 (12 live) TLS GZIP 77ms 7560 bytes (pipelined: 18)
Jan 08, 2021 01:38:29.466 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 GET /library/metadata/9895?includeConcerts=1&includeExtras=1&includeOnDeck=1&includePopularLeaves=1&includePreferences=1&includeReviews=1&includeChapters=1&includeStations=1&includeExternalMedia=1&asyncAugmentMetadata=1&asyncCheckFiles=1&asyncRefreshAnalysis=1&asyncRefreshLocalMediaAgent=1 (12 live) TLS GZIP 77ms 7560 bytes (pipelined: 18)
Jan 08, 2021 01:38:29.479 [0xa3ffb430] Debug — Request: [192.168.178.101:64917 (Subnet)] GET /library/metadata/9895/extras (12 live) TLS Page 0-23 GZIP Signed-in Token (MeneerOK)
Jan 08, 2021 01:38:29.479 [0xa3ffb430] Debug — Request: [192.168.178.101:64917 (Subnet)] GET /library/metadata/9895/extras (12 live) TLS Page 0-23 GZIP Signed-in Token (MeneerOK)
Jan 08, 2021 01:38:29.526 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 GET /library/metadata/9895/extras (12 live) TLS GZIP Page 0-23 47ms 1496 bytes (pipelined: 19)
Jan 08, 2021 01:38:29.526 [0xb18ff430] Debug — Completed: [192.168.178.101:64917] 200 GET /library/metadata/9895/extras (12 live) TLS GZIP Page 0-23 47ms 1496 bytes (pipelined: 19)
Logs with debug on, filtered by IVA (with verbose on nothing extra related to this issue was shown) when server starts after being stopped for 2 minutes:
Jan 08, 2021 01:30:54.528 [0xa1ff7430] Debug — IVA: Downloading trailer lists.
Jan 08, 2021 01:30:54.528 [0xa1ff7430] Debug — IVA: Downloading trailer lists.
Jan 08, 2021 01:30:54.885 [0xa1ff7430] Error — IVA: Error downloading trailers for source 1.
Jan 08, 2021 01:30:54.885 [0xa1ff7430] Error — IVA: Error downloading trailers for source 1.
Jan 08, 2021 01:30:55.104 [0xa1ff7430] Error — IVA: Error downloading trailers for source 2.
Jan 08, 2021 01:30:55.104 [0xa1ff7430] Error — IVA: Error downloading trailers for source 2.
Player Web settings:
Server Extra settings:
Library settings:
