Trailers Unavailable - using plexify

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  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 3

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.222 

  • The device and operating system (including version number) that PlexConnect is installed on: mac osx

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.222

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: max osx

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.8.10

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.222

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. i have no idea I use plexify so I am assuming it was good

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update

[PlexConnect]
port_pms = 32400
port_webserver = 80
ip_plexconnect = 192.168.1.222
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 122.248.238.233
loglevel = High
enable_dnsserver = True
logpath = .
ip_pms = 192.168.1.222
enable_plexgdm = True
hosttointercept = trailers.apple.com
port_ssl = 443
enable_webserver_ssl = True
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = True
 
 
So I was having some issues with my apple tv so I updated to 6.0.2 I am assuming plex works on that too?
 
I had plexify and all that on my mac so I connected my apple tv to my mac, I copied the certs from plexify folder.. and I signed a profile blah blah blah and put it on the atv... connect it back to the tv and nothing.. cant get trailers.. I dont think i am missing anything...
2

I had a similar issue I didnt know you had to remove the profiles via the atv first before copying new profiles to it, it wont update the current one even though you get a green checkbox.  I ended up having to restore and start from scratch on my atv.

3

I did remove before I installed anyone else with opinions? Everything works except for trailers of course

4

Your IP DNS Master is a odd string of numbers??? Try using google default 8.8.8.8 or your IP of 192.168.1.222

5

Throw away your settings file and start/shutdown PlexConnect.

You should get it working before tweaking the settings.cfg file, especially as you are adding in stuff just based upon what you think it should be. It should work for most users as the default.

You can add in your geo-block remover later but no need for the rest ;)

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[quote name=“GBru” post=“546763” timestamp=“1389169301”]
Your IP DNS Master is a odd string of numbers??? Try using google default 8.8.8.8 or your IP of 192.168.1.222[/quote

That’s coz I am using a dns service for netflix and hulu

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Maybe ur not understanding what’s going on this was working fine till I updated to 6.0.2

So even if I had to reload the profile on there with iPhone config utility the problem should lie with the atv and not to do with the settings file coz it was working fine for quite a while, so nothing has changed on the mac… So why would I need to set it back to normal it was working before ? What is the logic behind that coz I’m trying to understand what u r saying

8

How about showing a log?

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You state you are using an unsupported third party app to run PlexConnect and are asking for help outside of that app’s thread, I have no idea if that has also made any changes to settings.cfg or messed it up so I want it returned to stock.
Oh and as Baa said a log, as requested in the troubleshooting guide, would be helpful (you have the log level set to high so maybe the attachment hit missed).

10

I am having all kinds of problems getting Plexify to work.  Previously I had manually set up Plexconnect on a Synology Server with PMS Installed on it.  Everything worked perfectly until there was a recent update to the NAS then the links were broken.  I've had trouble with that before, but it was resolved by simply reinstalling PlexConnect to the NAS and everything ran fine...until this time.  The connection, for some reason, was terminally broke.

Either way, hitherto, I had never heard of Plexify but think it's really a great idea - much better way to update Plexconnect.  I have searched in vane to try to find some documentation on installing Plexify or to resolve issues but have had little success.  I installed Plexify on a MacBook Pro and cannot get trailers to run.  I am gathering that the original plexconnect files that were uploaded to the ATV need to be removed before Plexify will restore them, is this correct?  Does anybody have any suggestions on how to do this?  Will Plexify work if the PMS is NOT on the same pc that runs Plexify?  I followed the initial installations on Plexify and set the ip address to the MacPc where plexify runs, however, when I try to update the ATV profile, I do not get an error, there is just no profile that is added (fwiw I did delete the old apple.trailers.cer profile).

So, I'm not sure what's the problem here.  Not sure if Plexify will run on a computer that does not house the PMS.  Any help appreciated.

Best,

DAvid

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 6.0.2 (6646.81.1)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.3

  • The device and operating system (including version number) that PlexConnect is installed on: Mac osx

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.7

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Synology Server

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 09.08.19.215

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.13

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. I just updated today

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update

11

I am having all kinds of problems getting Plexify to work.  Previously I had manually set up Plexconnect on a Synology Server with PMS Installed on it.  Everything worked perfectly until there was a recent update to the NAS then the links were broken.  I've had trouble with that before, but it was resolved by simply reinstalling PlexConnect to the NAS and everything ran fine...until this time.  The connection, for some reason, was terminally broke.
 
Either way, hitherto, I had never heard of Plexify but think it's really a great idea - much better way to update Plexconnect.  I have searched in vane to try to find some documentation on installing Plexify or to resolve issues but have had little success.  I installed Plexify on a MacBook Pro and cannot get trailers to run.  I am gathering that the original plexconnect files that were uploaded to the ATV need to be removed before Plexify will restore them, is this correct?  Does anybody have any suggestions on how to do this?  Will Plexify work if the PMS is NOT on the same pc that runs Plexify?  I followed the initial installations on Plexify and set the ip address to the MacPc where plexify runs, however, when I try to update the ATV profile, I do not get an error, there is just no profile that is added (fwiw I did delete the old apple.trailers.cer profile).
 
So, I'm not sure what's the problem here.  Not sure if Plexify will run on a computer that does not house the PMS.  Any help appreciated.
 
Best,
 
DAvid
 


  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): 6.0.2 (6646.81.1)

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.3

  • The device and operating system (including version number) that PlexConnect is installed on: Mac osx

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.7

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: Synology Server

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 09.08.19.215

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.13

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. I just updated today

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update

There is a specific Plexify thread where you can ask for help, please do not hijack other threads.
It is an unsupported third party wrapper for PlexConnect and the author has stated he will not post here so you might want to contact him via other methods for support.
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