Transcoder & Analyze TV Shows to Find Intros Don't Appear to be Working Correctly

Plex Media Server
1

Server Version 1.29.1.6316

I have scheduled tasks set to run between 11am and 5pm only, however transcoder is constantly running and it appears to be looking for skip intros on TV series (I’m looking at Resource Monitor in Windows). It’s been running on the same series for weeks now (X-Files). According to Plex articles here (https://support.plex.tv/articles/skip-content/) there is supposed to be a way to switch it off, however on my system the option is not there to switch on/off.

I am a lifetime Plex Pass holder (I realize this function only works with PP).

The issues I’m really having with it are; it’s been constantly spinning up my 16TB HD’s all day for weeks now. (like 8 weeks) Why does it take so long on one series? It is perhaps not able to find what it’s looking for? If so, why doesn’t it timeout or something?

Why is the option not there for me to switch it off (as per the Plex Articles)?

Thanks in advance for any help.

Mark

2

8 weeks continuously without stopping?

I assume you’ve done the normal, shut down the server, restart computer ect…?

1 show shouldn’t take more than a few minutes

Under server settings → Library

Screenshot (703)
Screenshot (703)1015×492 76.7 KB

You can turn it off there, but before you do that I would download your logs in the troubleshooting section down at the bottom left

That should show what the server is actually stuck on and may lead to clues as to why

You can then switch that setting to never and restart the server to see if it stops

3

Thanks! Can’t believe I missed that setting.

I downloaded the logs but I can’t seem to see where it’s transcoding x-files. Lot of information though so I obviously haven’t been through it all.

Any pointers on where to look or what to search for please?

Thanks again for your help.

4

Yeah, the logs are not really designed for users. Most people just drop the zip file here so someone can look at it for them

If you want to give it a shot, you can search for “corrupt” and “malformed”

That should tell you if you have any database corruption and you’ll have to repair it

It could as simple as one of those files having some kind of corruption. You may never know specifically, but if it stopped scanning I guess that’s a good sign.
You just want to make sure it doesn’t keep happening. It is a nice a feature so it’d be a waste to turn it off completely…but that’s up to you

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Thanks again for the reply.

It’s actually still running the process I just noticed (not supposed to be at this time of day). I can’t see anything in the logs. I just tried to drop the logs here below. Could you take a look please?

Plex Media Server Logs_2022-10-25_18-00-47.zip (2.7 MB)

6

Well, the good news is, I don’t see any obvious corruption

The bad news is, my log reading abilities don’t get me much further than that lol

The only obvious error I see is this

ERROR - We got an error scanning in C:\Users\m_cha\Box Sync\My Music
WARN - Filesystem error (boost::filesystem::last_write_time: The system cannot find the path specified: "C:\Users\m_cha\Box Sync\My Music") during scanning: 3 in "C:\Users\m_cha\Box Sync\My Music"

If that doesn’t mean anything to you, you’ll have to wait for someone who knows exactly what they’re looking for

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I have no idea so I guess I’ll need to wait :joy:

Thanks again for your help. Very much appreciated :+1:

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It looks like it’s having issues with some of your episodes intro detection:

Oct 25, 2022 05:34:36.866 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E15_Kaddish.mp4" (37782)
Oct 25, 2022 06:37:40.647 [1948] ERROR - IntroDetector: Failed to transcode file (-1059143458): E:\TV Series\The X-Files\S04\The X-Files_S04E15_Kaddish.mp4
Oct 25, 2022 06:37:40.742 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E16_Unrequited.mp4" (37783)
Oct 25, 2022 06:37:40.763 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E16_Unrequited.mp4
Oct 25, 2022 06:37:40.773 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E17_Tempus Fugit.mp4" (37784)
Oct 25, 2022 06:37:40.796 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E17_Tempus Fugit.mp4
Oct 25, 2022 06:37:40.802 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E18_Max.mp4" (37785)
Oct 25, 2022 06:37:40.825 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E18_Max.mp4
Oct 25, 2022 06:37:40.833 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E19_Synchrony.mp4" (37786)
Oct 25, 2022 06:37:40.856 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E19_Synchrony.mp4
Oct 25, 2022 06:37:40.863 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E20_Small Potatoes.mp4" (37787)
Oct 25, 2022 06:37:40.882 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E20_Small Potatoes.mp4
Oct 25, 2022 06:37:40.889 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E21_Zero Sum.mp4" (37788)
Oct 25, 2022 06:37:40.909 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E21_Zero Sum.mp4
Oct 25, 2022 06:37:40.916 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E22_Elegy.mp4" (37789)
Oct 25, 2022 06:37:40.935 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E22_Elegy.mp4
Oct 25, 2022 06:37:40.942 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E23_Demons.mp4" (37790)
Oct 25, 2022 06:37:40.962 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E23_Demons.mp4
Oct 25, 2022 06:37:40.968 [1948] DEBUG - IntroDetector: Initializing for "E:\TV Series\The X-Files\S04\The X-Files_S04E24_Gethsemane.mp4" (37791)
Oct 25, 2022 06:37:40.988 [1948] ERROR - IntroDetector: Failed to start a transcode session: E:\TV Series\The X-Files\S04\The X-Files_S04E24_Gethsemane.mp4

I’d start there; maybe Plex Dance those files to see if you see improvement. It could be bad rips/recordings causing intro detection to fail.

9

Thanks for this. Very much appreciated!

I’ll re-rip season 4 & see if that sorts it out.

10

Also strongly suggest, that S04 gets renamed to Season 04

Ref: https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

* Be sure to use the English word “Season” when creating season directories, even if your content is in another language.

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