Server Version#: 1.19.3.2852
Player Version#: 4.34.2
Plex Media Server Logs_2020-05-28_02-55-07.zip (3.2 MB)
When trying to scan for intros on my server running on WD MyPassport Wireless Pro, i get these errors:
[Transcoder] [eac3_eae @ 0x1ddb90] error reading output
[Transcoder] Error while decoding stream #0:1: Unknown error occurred
IntroDetector: Failed to transcode file to wav (1): /shares/"whatever show I am scanning"
Your files are not organized properly. The skip intro needs your files to be organized into seasons.
I have tried organizing them as in described in this article https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/
But the same errors still appears
Provide me new logs with the corrected structure.
I will send new log files as soon as I am able to download them.
When trying to download them I get: 500 Internal Server Error
Still can’t download logs!
It looks like the problem can be that /tmp folder is filled up with transcode files when trying to scan for intros, even if I set another transcode folder in settings
The skip intro feature doesn’t use the temp transcoder folder. It uses the system’s temp folder. It’s been requested to have this moved and use the transcoder folder.
That makes sense! I hope it will be inmplemented soon, because the skip intro feature sounds like a nice feature👍🏻
My logs are getting filled with something similar:
Jun 03, 2020 20:54:41.000 [0x146b74edf700] ERROR - [Transcoder] [eac3_eae @ 0x709640] error reading output
Jun 03, 2020 20:54:41.000 [0x146b6d5b9700] ERROR - [Transcoder] Error while decoding stream #0:1: Input/output error
Jun 03, 2020 20:54:44.000 [0x146b6d5b9700] ERROR - [Transcoder] [eac3_eae @ 0x709640] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to WAV (to 8ch or less)/c7053af6-ada5-40f4-a0f2-34e4fd4867d4_25488-0-289.wav'
While checking this path on the filesystem just as the error is logged, I find the following:
ls -R /tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/:
Convert to Dolby Digital (High Quality - 640 kbps)
Convert to Dolby Digital (Low Quality - 384 kbps)
Convert to Dolby Digital Plus (High Quality - 384 kbps)
Convert to Dolby Digital Plus (Max Quality - 1024 kbps)
Convert to WAV (to 2ch or less)
Convert to WAV (to 8ch or less)
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to Dolby Digital (High Quality - 640 kbps):
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to Dolby Digital (Low Quality - 384 kbps):
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to Dolby Digital Plus (High Quality - 384 kbps):
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to Dolby Digital Plus (Max Quality - 1024 kbps):
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to WAV (to 2ch or less):
/tmp/pms-4f224e20-7e9f-4970-9720-f7b80cfa6825/EasyAudioEncoder/Convert to WAV (to 8ch or less):
c7053af6-ada5-40f4-a0f2-34e4fd4867d4_25488-0-290.ec3
c7053af6-ada5-40f4-a0f2-34e4fd4867d4_25488-0-291.ec3
Every time the error occurs, the .ec3 file with the same sequence number as the requested .wav is removed and the next sequence number in line appears as a .ec3 file - but there are never any .wav files in that directory.
So for example, ...100.ec3 and ...101.ec3 are available in the directory. Then when the error about not finding ...100.wav shows up in the logs, ...100.ec3 disappears from the directory and ...102.ec3 pops up. Then a few seconds later the same error shows up in the logs, this time about ...101.wav, and the cycle repeats.
This has been going on for about 10 hours so far and is logged every two seconds or so. I’ve attached logs with debug enabled, but except the errors it’s mostly things like:
Jun 03, 2020 21:06:17.727 [0x146b75ce6700] DEBUG - Auth: authenticated user 1 as jyggen
Jun 03, 2020 21:06:17.727 [0x146b758e4700] DEBUG - Request: [192.168.1.189:63420 (Allowed Network (Subnet))] GET /statistics/bandwidth?timespan=6 (12 live) TLS GZIP Signed-in Token (jyggen)
Jun 03, 2020 21:06:17.729 [0x146b75ce6700] DEBUG - Completed: [192.168.1.189:63420] 200 GET /statistics/bandwidth?timespan=6 (12 live) TLS GZIP 1ms 2335 bytes (pipelined: 126)
Plex Media Server.log (9.8 MB)
I dug some more. Seems like EasyAudioEncoder had lost +x and thus couldn’t run. False alarm, sorry about that!
Is it anything I can do to make Intro detection use the temp transcoder folder? Or do I just have to wait for a new version og PMS?
I don’t know for the WD NAS specifically, but PMS is using the device’s global temp folder. If you are able to change that then it would change it for PMS.
After I updated PMS to 1.19.4.2935 yesterday, it seems like the IntroDetection is running as it should, and is the temp transcoder folder. No errors in the log now, as I can see, but it doesn’t find any intros in any of my shows!
What I can see from my logs, is that the shows without an intro get:
Jun 12, 2020 04:18:54.942 [0xb1bb0450] Feilsøking — IntroDetector: Less than half of episodes have an intro. Clearing intros for [1620]
And the shows with an intro get:
Jun 12, 2020 04:02:42.491 [0xb1bb0450] Feilsøking — Activity: Ended activity 610e0802-223b-49e4-8314-14bc31a993ee.
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