Transcoder crashing instantly since update to latest version

Plex Media Server Desktops & Laptops
1

Server Version#:1.14.1.5488
Player Version#:3.77.4 (Tried multiple devices, doesn’t matter what)
OS Version: Ubuntu 18.04
Hardware: 20 cores, 16GB ram, VM on a Hyper-V 2016 server

Did not have any issues before upgrading, attempted to find the previous version .deb and I was unable to.

Tried; Reinstalling, Updating Linux, Enable/Disable hardware acceleration, adjusting transcoder values (always had “Make my CPU hurt”, tried setting to Auto)

When attempting to play a video, it will either not play at all, or will play, be covered in green artifact blocks, then skip around the media sometimes 15 to 20 minutes at a time.

Plex Media Server Logs_2019-01-14_09-31-50.zip (2.8 MB)

Plex Media Server Logs_2019-01-14_10-00-24.zip - Latest log after attempting to play more videos (2.8 MB)

2

Anyone have the version before this? Family won’t stop texting me.

3

Would you be kind enough to turn on DEBUG logging and

Fix your machine’s locale ?

What little I was able to see gives me UTF-16 character encoding which only flashes momentarily on my machine before crashing the text editor.

4

Hi Chuck. Thanks for checking out the logs. The 2nd set of logs I enabled debugging. How can I adjust the locale for you?

5

Ah, I did not know you needed a full system locale change.

I have set my ubuntu installation to UTF-8 and rebooted.

I am generating new logs for you now.

6

Plex now hangs up when I try to do anything, unable to get logging currently. Still working on it.

7

Stop PMS.

sudo tar cfz /tmp/PlexLogs.tar.gz "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs"

The log file you can upload will be in /tmp

8

the locale will be fine if set and as long as it contains UTF-8 (which may not be visible to you but I will see it)

9

Hello Chuck,
After a few hours of dealing with this, I found it was not plex at all.

I ended up rebuilding my entire unraid server due to the controller errors I was seeing. As well as flashing IT firmware on my controller card.

Turns out it was the 10GB LOM nic on my Hyper-V server this whole time. Even though I could browse from the host and open files when transferring large files it would crash the nic and hang up everything.

Dropped in a PCI-e 10gb nic and everything is working great again!

This occurred right after I updated plex which is why it seemed so strange. Sorry for the false alarm :slight_smile:

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