Transcoder Problems - Playback quits every 2-5mins

Plex Media Server
1

Server Version#: 1.41.0.8994
[P
Plex Transcoder Statistics.log (148.2 KB)
)

Hi - not sure when but all of a sudden, i can’t watch ANY film on plex through the TVs. It plays for about 2-5mins and then kicks out and says error on the transcoder. Was working fine a week or so ago. Updated the server, re-installled everything and still not working, any ideas?

2

See if you can EFI boot from USB and run Memtest86.
Determine if summer heat is cooking your computer.
Check for rat damage.
The log file we need after a reboot and demonstrating the problem is called

Plex Media Server.log

Zip it up first, though.

3

Plex Media Server.4.zip (784.3 KB)
Hi
I ran that test, no errors. It’s a 6month old PC, I9 14900k, 32gb ram. Transcoding shouldn’t be a problem consider this has ran fine earlier in the year and fine on my previous pcs.

Thanks in advance.

4

Hello I sort of wanted Plex Media Server.log
but you provided Plex Media Server.4.log
which is older but may have caught what was happening. I see errors about your D drive. Here are some examples where it can’t read the video file.

Oct 06, 2024 18:39:51.144 [5560] ERROR - An error occurred reading the file: D:\Films\Action - Adventure\Ghostbusters Frozen Empire.mkv (22).
Oct 06, 2024 18:39:51.148 [5560] ERROR - An error occurred reading the file: D:\Films\Action - Adventure\Ghostbusters Frozen Empire.mkv (22).
Oct 06, 2024 18:39:51.152 [5560] ERROR - An error occurred reading the file: D:\Films\Action - Adventure\Ghostbusters Frozen Empire.mkv (22).

Oct 06, 2024 18:39:52.354 [36280] DEBUG - [Req#51a97/Transcode/hd8kdr67nsew96tbzmmnalws/JobRunner] Job running: set "FFMPEG_EXTERNAL_LIBS=\\\\?\\C\:\\Users\\JamesPC\\AppData\\Local\\Plex\ Media\ Server\\Codecs\\7592546-570471557d92948f58893deb-windows-x86_64\\" & set "X_PLEX_TOKEN=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" & "C:\Program Files\Plex\Plex Media Server\Plex Transcoder.exe" -codec:0 h264 -noaccurate_seek -analyzeduration 20000000 -probesize 20000000 -i http://127.0.0.1:32400/library/parts/2201/1715283253/file.mkv?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx -map 0:0 -metadata:s:0 language=eng -codec:0 copy -map 0:1 -metadata:s:1 language=eng -codec:1 copy -segment_format mpegts -f ssegment -individual_header_trailer 0 -segment_time 10 -segment_start_number 0 -segment_copyts 1 -segment_time_delta 0.0625 -segment_list http://127.0.0.1:32400/video/:/transcode/session/hd8kdr67nsew96tbzmmnalws/a3ae505d-70c1-4e1e-a929-07064899d76d/manifest?X-Plex-Http-Pipeline=infinite -segment_list_type csv -segment_list_size 5 -segment_list_separate_stream_times 1 -segment_list_unfinished 1 -max_delay 5000000 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 media-%05d.ts -start_at_zero -copyts -vsync cfr -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/hd8kdr67nsew96tbzmmnalws/a3ae505d-70c1-4e1e-a929-07064899d76d/progress
Oct 06, 2024 18:39:52.430 [5560] ERROR - Couldn't find the file to stream: D:\Films\Action - Adventure\Ghostbusters Frozen Empire.mkv
Oct 06, 2024 18:39:52.431 [5560] ERROR - [Req#51a9f/Transcode/hd8kdr67nsew96tbzmmnalws/a3ae505d-70c1-4e1e-a929-07064899d76d] http://127.0.0.1:32400/library/parts/2201/1715283253/file.mkv?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx: Server returned 404 Not Found

Maybe that helps narrow it down a bit. Is your drive spinning down? Sometimes a new computer acting as a server needs adjustments to stop it trying to save power.
5

Not sure how i’d go about that? Odd thing is it was working. I had some funky problem with the USB drives and re-installed windows (not formatted). So i’m unsure this caused the problem or it was the update.
I’ve updated the server log, still happening.

Thanks
Plex Media Server.zip (12.4 KB)

6

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