Server Version#: v1.23.0.4438
Player Version#: 8.15.3.24332
Hi,
since the latest Plex Server Update I’m unable to play a big chunk of entries via the Android App.
When trying to play an entry, it will spin for 1min+ and either stay stuck in this state or display:
“An error occurred while attempting to play this video. Please check your connection and try again”
I’ve checked entries that worked before the update und they also wont play anymore.
I restarted the Server and reproduced the issue with a few files. hope the logs are helpful.
Plex Media Server Logs_2021-04-30_10-49-12.zip (325.3 KB)
Edit:
seems to happen because only the mobile app tried to transcode which crashes.
Streaming Resource: Terminated session 0x7f1be177c818:2b5906553aeb8483-com-plexapp-android with reason Conversion failed. The transcoder process crashed.
[132479.055273] traps: Plex Transcoder[2119246] general protection fault ip:7f1530648abe sp:7f152cab5190 error:0 in liblibx264_encoder.so[7f1530640000+16f000]
[132628.632905] traps: Plex Transcoder[2122280] general protection fault ip:7f332ba96abe sp:7f332802e190 error:0 in liblibx264_encoder.so[7f332ba8e000+16f000]
[133128.294253] traps: Plex Transcoder[2131345] general protection fault ip:7f68e2ff4abe sp:7f68df461190 error:0 in liblibx264_encoder.so[7f68e2fec000+16f000]
[133389.128521] traps: Plex Transcoder[2136342] general protection fault ip:7f41c80a1abe sp:7f41c450e190 error:0 in liblibx264_encoder.so[7f41c8099000+16f000]
[143911.977935] traps: Plex Transcoder[2328492] general protection fault ip:7fe609ff4abe sp:7fe606540190 error:0 in liblibx264_encoder.so[7fe609fec000+16f000]
