Transcoder works for everything except ios devices

Plex Media Server Desktops & Laptops
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Server Version#: 1.25.3.5409
Player Version#: IOS

Files work fine on my android phone, roku, or chrome browser. When loading on iOS devices mkv files no longer work. (These devices are not mine so I do not know the player versions) The error “Conversion failed. The transcoder exited due to an error.” appears everytime. This is not the first time it has happened either, though I cannot get it to fix with any of the transcoder error fixes I found via google.

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Can you provide the server log after one of these error events?

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