do you have a 1080p file that you know works?
the 4K content works without issue
You can transcode all 4K to 1080?
yes and 1080p to 720p but not original 1080p to a lower bitrate 1080p
I need to lookā¦
Why do you need be so weird ?
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haha well when I stream remotely this is where it causes issue I only have a limited upload speed
I have limited upload as well.
That didnāt work, CPU is still being used, want logs?
what do you think ? 
Please. Debugā¦ showing the startup ?
[Plex Media Server Logs_2023-01-20_14-25-05.zip|attachment]
Back down.
I am pursuing another angleā¦ this is eery
yep that works, HW acceleration is working for that 1080p file you sent me
I need your help.
Grab the logs please and attach.
PMS Version 1.29.2.6364
Logs:
Please leave these all here.
I am going to ask the transcoder team to come in and look at whatās happened here.
No problem I will leave it as is, let me know if you need anything else
Thanks for your help, much appreciated
You still around?
If so, can you quick check 1.30.1/1.30.2 with 720p input to see if HW engages?
Can you also please get the XML and attach?
The engineer has asked if we can fill out the test matrix.
Also , hereās the file sheās using to repro with.
Video-5s.zip (2.1 MB)
Should work with 1.29.2, fail with others.
EDIT 
ASAP pleaseā¦ She is ready to charge in as soon as we can fill out the matrix.
(my fault for forgetting)
Suspect is weird driver stuff in the lower layers.
alright upgrading now, will let you know shortly
could you also please link me both versions of PMS just want to make sure iām getting the right ones
PMS 1.29.2 ā we used before to confirm
PMS 1.30.1 -
Video1-5s.mkv and Video1.mkv please.
then XML for each please
