Transcoding problem with external access

General Discussions
1

Hi all,

I have a weird problem. I am trying to diagnose why a video is being transcoded when an external access user plays it on his iPad, whereas the file is direct playing when I test it locally. See below, we are watching the same file at the same time:

image

Same file, same device model.

Any idea?
thanks

2
  • Could be their video playback quality settings in Plex for iOS… there’s different options for remote and local streaming.
  • Could be a restriction of your own server’s remote access configuration or your actual upload speed.

Maybe there’s more scenarios which might be causing this.

3

Most clients by default restrict “remote” connection bandwidth to ~2 or 3 Mbps. Go to the iPad clients settings and increase the limit.

In my Plex-for-Windows app, it’s called “Internet Streaming” video quality. Increase that to Maximum.

4

In the iOS app, the client restriction is under Settings > Quality > Remote Streaming
See: https://support.plex.tv/articles/205671068-settings-plex-for-ios/

The other option I mentioned is in your server settings: Settings > [Server Name] > Remote Access > Limit remote stream bitrate.
See: https://support.plex.tv/articles/200289506-remote-access/

5

Shame on me, i never thought about a client setting. I’ve tested it and it works now.
Thank you all!