Transcoding with embedded GPU?

Plex Media Server Desktops & Laptops
1

I just stood up a new machine since the old one was barebone. The processor I have is this https://ark.intel.com/content/www/us/en/ark/products/134896/intel-core-i5-9600k-processor-9m-cache-up-to-4-60-ghz.html. The processor has an embedded GPU. There is no external graphics card currently on this machine.

When Plex transcodes without “Use hardware acceleration when available” all is good. If I turn this on, as soon as the transcoding attempt is made, Plex crashes (hard crash program exits).

Questions
1: Does this feature not use the embedded GPU and must have a separate physical graphics card/GPU?
2: Is Plex crash a normal behavior in this scenario or would I expect it to “try”, not succeed and then fall back to regular CPU software encoding?

2

It’s a good question… and more than that… when AMD GPU will be supported?

3

Yes, Plex uses the embedded GPU.
No, a hard crash is not normal.

No idea why PMS is crashing.

A ninja/employee/etc will probably have to get involved.

They’ll definitely want log files. Suggest you make sure you’re running the most recent version of PMS, re-create the crash, then pull log files and attach the entire zip file.

Make sure your system is configured for debug logs only, not verbose. PMS Settings -> General -> Show Advanced.

4

It is most likely a driver issue. There are some driver releases by Intel which simply don’t work. This is being investigated and there are already some alpha builds of the server with potential fixes in testing.
see Plex Media Server Crash with Hardware Acceleration Enabled

5

Ok thanks. I have Plex 1.18.5.2309. Following that thread it seems like it was fixed as of 1.18.3? I will do more reading and report back with logs.

6

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