New Plex server crashing when transcoding

[mattb19us]

I just moved my Plex install over to a brand new Dell 7060 (i7-8700, 32GB RAM, 1TB Samsung 970 Pro M.2 SSD, Windows 10 Pro). All media is stored on a Synology DS1817 NAS.

Plex has been rock solid for me for years until this afternoon when I put in a new Plex server and followed the official guide on migrating everything over. All is good other than a little bit of disorganization with the Recently Added sections, but thats not a big deal.

Now nearly everytime I start playing anything through Plex Web, Plex crashes. The Plex icon disappears from my task bar and I have to launch it again. This only happens when hardware acceleration is turned on (via Intel… no NVIDIA graphics in this machine).

Logs are attached… any ideas?

Server Version#: 1.18.5.2309
Player Version#:

Plex Media Server Logs_2020-01-31_15-23-28.zip (5.3 MB)

[Dr_Tone]

Intel driver version?
Headless?

[mattb19us]

Intel 630 - 26.20.100.7262

And yes, headless

[Dr_Tone]

Update to the latest driver.

Plex Media Server Crash with Hardware Acceleration Enabled

There is a later consolidated summary in another thread which i will paste here. Consolidating all info relating to crashes and hardware acceleration Following the test of new Intel driver by @Geran and previous feedback from @d0cx, we now have a conclusion to these crashes. So to summarize the fixes for Plex Media Server crashes when hardware acceleration is in use Intel Graphics Adapter Driver bug - leading to crash of the Plex Media Server process in module igdumdim32.dll This is now f…

Headless is an issue as well. A dummy monitor plug might help.

[mattb19us]

I’m on the latest driver available for the Dell 7060:

I also tried manually installing later drivers direct from Intel but they failed each time I tried.

I’m also happy to use a dummy HDMI plug, but I’ve been running headless for years with no issues until this

[mattb19us]

When trying to install 7755:

Also fails when uninstalling from Device Manager and browsing to the extracted folder for the 7755 drivers

[Dr_Tone]

If you can’t move forward with your driver, you could move back to one of the older ones that work.

[mattb19us]

Damn. I rolled back to 7000 and it’s still crashing

[mattb19us]

Ok trying not to jinx it, but rolling all the way back to 6890 seems to be working now and I can use hardware transcoding again.

Thanks for the input!

[sa2000]

@mattb19us

I just moved my Plex install over to a brand new Dell 7060 (i7-8700, 32GB RAM, 1TB Samsung 970 Pro M.2 SSD, Windows 10 Pro). All media is stored on a Synology DS1817 NAS.

Plex has been rock solid for me for years until this afternoon when I put in a new Plex server and followed the official guide on migrating everything over. All is good other than a little bit of disorganization with the Recently Added sections, but thats not a big deal.

Now nearly everytime I start playing anything through Plex Web, Plex crashes. The Plex icon disappears from my task bar and I have to launch it again. This only happens when hardware acceleration is turned on (via Intel… no NVIDIA graphics in this machine).

Logs are attached… any ideas

I have looked at the uploaded crash reports for your account.

All the crashes I found were in the intel dll **igdumdim32.dll** and this is mentioned in the referenced post here Plex Media Server Crash with Hardware Acceleration Enabled - #37 by sa2000

We cannot debug an intel dll. The matrix of intel driver versions in the linked post was prepared from users input and testing. There are some versions that crash in this dll and others that do not. It is only Intel themselves that can say why the crash is arising.

This is not the headless crash as that manifests itself in a different way. You may get the headless related crash once the intel driver crash is resolved

This web page gives the latest driver version for the i7-8700 as being 26.20.100.7755

https://downloadcenter.intel.com/product/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4-60-GHz-

If this does not work, can you not take this up with Intel?
There is nothing I can do for a crash within an intel dll

This was the users feedback back in December for what crashed and which did not

[sa2000]

@mattb19us

Ok trying not to jinx it, but rolling all the way back to 6890 seems to be working now and I can use hardware transcoding aga

good news.

[Dr_Tone]

@mattb19us

Ok trying not to jinx it, but rolling all the way back to 6890 seems to be working now and I can use hardware transcoding again.

Thanks for the input!

You could also try the 7584 driver and see if it will install:

https://downloadcenter.intel.com/download/29274/Intel-Graphics-Windows-10-DCH-Drivers?product=80939

[vashachiroku]

@Matt - Thanks for this thread. I was having the exact same issues after migrating to a NUC last month. Found this thread and same Intel Driver version you have. I am currently testing the 7584 version that @Dr_Tone has posted a link too. However, there is a new version which is 7755.

Download Intel® Graphics - Windows® 10 DCH Drivers

@sa2000 is that excel file showing whats crashing an internal thing or something we can publicly check, I wanted to see if the 7755 is having crashes.

[vashachiroku]

7584 = Still crashing for me. Going to try 7755 see if that fixes it

The two main crashes for me is when using AS$ or VOB Subtitles within the LG TV App or when trying to sync content to my iPhone, both scenarios do trans coding. Normally everything is direct play for me as my Shield 2019 is my primary client.

[sa2000]

@vashachiroku

is that excel file showing whats crashing an internal thing or something we can publicly check, I wanted to see if the 7755 is having crashes.

It is not an internal list but a collation I put together of what feedback I had from forum users.