Trouble connecting to Libraries with main menu, but works with ... menu

(posting here, since the newest Roku Plex client was working until the server side (PMS and NAS) were upgraded - but client seems to be the problem)

Issue: Using the Roku plex app, I can access Plex Media Server Libraries content with some menus but not others.

Setup: Synology NAS + Plex Media Server / Roku Ultra + Plex App

Everything was working until I thought updating was a good idea. :slight_smile: Upgraded Synology DSM 7.1 to 7.2.2 (Libraries content area) and Plex Media Server from 1.41.5 to 1.42.2.10156; Roku (14.6)/app (8.6u5) was already up to date and working (including new layout version; before server upgrades). Also took opportunity to re-arrange all my NAS library structure, so:

After upgrades above and test, removed Movies from PMS, then re-added [with new library location] to make sure it worked (it did). Rebooted Plex Media Server and Roku, worked great. Removed and added other libraries and then went for final test (rebooted Roku): Now it does not, not sure what changed (other than removing and adding other Libraries)…but results are strange:

Does not work:

  • Plex on Roku - by default, not showing my Libraries stuff
  • Plex on Roku menu (Libraries) - Results in “NAS is Currently Unavailable. Please verify that the server is running and has a network connection. If you need additional help…”
  • Plex on Roku menu (Libraries | Movies) - same error as above

Works:

  • Plex on Roku menu (Libraries | … | Movies) - shows movies, can play them, etc. just fine
  • Plex on Synology DSM directly
  • app.plex.tv - shows all Libraries including new and recent changes
  • (NAS local access from Linux and Windows)

Things I have done:

  • the usual verify to make sure PlexMediaServer user has RW access to Library from synology
  • allowed insecure connections, jic, on PMS
  • restarted everything
  • would rather not re-install roku app yet if I don’t have to.

This is a little hard to just google, as it seems to work from one Plex menu but not another. Any help is appreciated. THANKS!