I’m running Plex v1.13.0.5023 on a Windows 8.1 system.
I hadn’t been watching TV for a couple of weeks, and decided to catch up on The Late Show with Stephen Colbert. I noticed that some of the recent shows were only showing “Episode n” for metadata, with n= episode number for the season. I tried updating metadata and it didn’t help. Before I learned what the Plex Dance was, I moved the content out of the Plex media dir, scanned library, and then moved the show back and scanned library. This resulted in about 1/3 of the shows for the current season, and 1/4 of the previous season not showing metadata, and just “Episode n.” I later learned what the Plex Dance is, and performed it. This didn’t help. I’ve still got about the same number of shows without metadata as I did after moving the content back and forth, and this far more missing metadata than when I started this journey.
BTW, it was a pleasant surprise that even after performing the Plex Dance, it knew what episodes I’d watched.
Any suggestions as to why the metadata isn’t being displayed?
That exception has nothing to do with permissions, because:
I haven’t been monkeying with permissions.
I checked the whole path, and at each level the Plex user has “Full Control” and there are no Denys.
There is no “CacheInfo” directory, just a bunch of directories named in hexadecimal.
Also, if it was a permissions problem, then why isn’t it having problems updating metadata for other shows? BTW, the last two episodes of of this show that have been placed on the Plex server weren’t showing metadata, just Episode xxx. I performed a manual metadata refresh, and the metadata showed up.
As for the verbose logging, I was asked by a Plex support tech a year or two ago to turn it on, and I guess I forgot to turn it off. It’s off now.
It doesn’t necessarily need you to mess with the access permissions. That can easily happen if you:
start plex server with ‘run as Administrator’ and then
refresh metadata, edit items or add new items
Because then some of the files in the Plex data folder are ‘owned’ by the Administrator user. If you go back to run plex server as a regular user, you cannot change or delete these files.
I’m running Plex as a service, and manage all of the stop and start operations via the Plex service manager tray utility. In any case, as I stated in the reply, I verified each directory level, and the Plex user has “Full Control” with no “Denys.”
Is there an anti virus software running on your server machine? These sometimes interfere with normal operation by locking access to a file which they havent scanned yet or are in the process of scanning.
It is best to tell any anti virus software to stay out of the plex data folder in general.
I haven’t had the issue you described with the metadata, but starting on August 13th I did begin to have issues with the recordings. I’m curious, are your recordings still sound despite the metadata issues that you are describing? I’m on here looking for help with my issue that appears to span now Stephen Colbert show and Seth Myers show. The recordings do not play back neither through plex clients nor through other video players on the plex server. I posted about this on the reddit sub and someone else described the same issues starting for them in September. I’ve verified that I dont have other tasks running on the server during the problematic recordings too so I suspect it may have something to do with a change in the broadcast that plex is not handling correctly. Tonight I will attempt to watch the show directly through my HD homerun to eliminate that having issues with the broadcast.
