Plex Not Downloading Metadata For TV Show

Plex Media Server Metadata & Adding Files
1

Server Version#: 1.16.0.1226
Player Version#: Web

Hey Guys,
I wanted to port over some of my blu-rays to plex and put them in a folder but when I ran the TV Shows scan, it picked up Parks and Recreation but was unable to get any information. No metadata, images, descriptions, dates, or even episode titles. I already tried “Fix Match” and clicked Parks and Recreation, as it found it. It said it was applying but then nothing happened. I tried refreshing the metadata and still nothing. I even have tried inserting only 1 Season, and still, no metadata has been downloaded to my knowledge. Images attached. Thank you in advance.

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2

files
^^ These are the names of the files that are there.

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Restarted Media Server - Images are appearing now. Checking if names are updating now.

4

Episode Titles not updating.

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PNG994×503 172 KB

5

Do the descriptions for the episodes or the whole show appear?
If they do, check your files for embedded ‘Title’ meta tags and remove them, if present.

6

No title metatags on the files, and the metadata no longer appear. The date also appears as 1900- Parks and Rec definitely was not a tv show from the 1900s. Metadata has now disappeared.

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1990724×530 31.8 KB

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7
  1. activate debug logging (not ‘verbose’!)
  2. quit Plex Server
  3. wait 1 minute
  4. start Plex Server
  5. wait 2 minutes
  6. Perform the Plex Dance with this season
  7. wait 3 minutes
  8. fetch log files and attach them here
8

Plex Media Server Logs_2019-06-28_14-28-12.zip (1.3 MB)
Logs Attached Above. Did the plex dance, metadata partially there. I am going to check every few mins to see if it downloads any more.

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PNG1006×497 120 KB

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folder
folder.PNG921×279 3.14 KB

^ That is the folder where media is being scanned and below is the name format I chose.
filess
filess.PNG812×274 4.67 KB

10

What type of drive is F:?
If it is not formatted with the NTFS file system, it will never work.

11

try the proper naming scheme.

/media/tv/parks and recreation (year)/season 01/parks and recreations (year) - s01e01 - episode name.mp4

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It is a BUFFALO LinkStation 210 4 TB NAS. Windows shows NTFS, the web management shows XFS and has SMB enabled. I have no restrictions and it is all public share.
ntfs

13

Note that all other metadata works fine

14

Don’t. Just don’t.
Never, ever move the Plex data folder to a network share. It will either not work or you will have a damaged plex main database file.
Use a local hard drive, formatted as NTFS.

15

No change in that naming

16

Will do. I will try on a local NTFS drive.

17

metadata download is not instant.

you can monitor Plex > settings > alerts to see if plex is still processing the files for metadata.

18

OttoKerner was right. Moving my plex setting directory to a local NTFS drive fixed the issue. I am pretty oblivious and I guess I didn’t know it would process it much differently. Thanks :slight_smile:

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