TV shows disappear when adding a new show / library scan

General Discussions
1

This one has me stumped. Server has been up for several years and recently I have started seeing the behavior of when I add a TV show, all the shows disappear. It was suggested to turn off empty trash automatically and uncheck allow deletion, but neither worked. Keep in mind that the files are not actually deleted from the source and the source is online, it is a NetApp A200.

I see these messages in the logs.

Sep 14, 2023 15:11:21.415 [11252] DEBUG - Bringing back media item 856064 to life.
Sep 14, 2023 15:11:21.415 [11252] DEBUG - Updating deletion state for metadata item 397053, is has a dead item count of 0.
Sep 14, 2023 15:11:21.415 [11252] DEBUG - Marking item 397053 as alive and well.
Sep 14, 2023 15:11:21.418 [11252] DEBUG - Updating deletion state for metadata item 397033, is has a dead item count of 2.
Sep 14, 2023 15:11:21.418 [11252] DEBUG - Updating deletion state for metadata item 397006, is has a dead item count of 8.

Sep 14, 2023 15:11:21.419 [11252] DEBUG - Path matched, we’re reusing media item 856065
Sep 14, 2023 15:11:21.420 [11252] DEBUG - Bringing back media item 856065 to life.
Sep 14, 2023 15:11:21.421 [11252] DEBUG - Updating deletion state for metadata item 397054, is has a dead item count of 0.
Sep 14, 2023 15:11:21.421 [11252] DEBUG - Marking item 397054 as alive and well.
Sep 14, 2023 15:11:21.423 [11252] DEBUG - Updating deletion state for metadata item 397033, is has a dead item count of 1.
Sep 14, 2023 15:11:21.424 [11252] DEBUG - Updating deletion state for metadata item 397006, is has a dead item count of 8.

Sep 14, 2023 15:11:21.425 [11252] DEBUG - Path matched, we’re reusing media item 856066
Sep 14, 2023 15:11:21.426 [11252] DEBUG - Bringing back media item 856066 to life.
Sep 14, 2023 15:11:21.427 [11252] DEBUG - Updating deletion state for metadata item 397055, is has a dead item count of 0.
Sep 14, 2023 15:11:21.427 [11252] DEBUG - Marking item 397055 as alive and well.
Sep 14, 2023 15:11:21.429 [11252] DEBUG - Updating deletion state for metadata item 397033, is has a dead item count of 0.
Sep 14, 2023 15:11:21.429 [11252] DEBUG - Marking item 397033 as alive and well.
Sep 14, 2023 15:11:21.432 [11252] DEBUG - Updating deletion state for metadata item 397006, is has a dead item count of 7.
Sep 14, 2023 15:11:21.687 [11252] DEBUG - Native Scanner: Executed Add to Database stage in 0.39 sec.
Sep 14, 2023 15:11:21.687 [5160] DEBUG - Native Scanner: Executed Media Analysis stage in 0.00 sec.

Sep 14, 2023 15:11:21.688 [5060] DEBUG - Activity: updated activity 4bac22d1-e0a9-4929-aa8b-669c7d1e028e - completed 35.9% - Scanning TV Shows
Sep 14, 2023 15:11:21.688 [4376] DEBUG - Native Scanner: Executed Local Metadata stage in 0.00 sec.

Any help is very appreciated!

2

You’ll need to throw in some more details… that log snippet alone isn’t giving all that much information except that your Plex believes some of the files in its database are no longer available.

On what platform are you running your Plex Media Server and what’s the version you’ve installed?
What agent/scanner are you actually using for that library of yours?
Full server logs might shed some more light on what’s happening…

As a side note:
Disabling automatically emptying the trash after a scan should prevent Plex from deleting library items if they can no longer be found during a scan.
Disabling the option to delete items has nothing to do with that… it’s only about offering an option in the Plex apps to delete files straight from there (not just library items).

3

Hey Tom, thanks for your response. It is running on Windows Server 2019 and the Plex version is 1.32.7.7484-337c79318, I try to keep it up to date as best I can.

I will attach the logs for sure.

As for the Agents/Scanner for Shows…Let me know if this is not what you are looking for.

Personal Media Shows
Personal Media Shows
Local Media Assets

TheTVDB
Local media assets
The TVDB
Plex Theme Music
Opensubtitles.org
Sub-zero Subtitles

Plex Media Server Logs_2023-09-14_15-17-35.zip (5.0 MB)

4

Looking at those logs of yours I’d start to clean-up the file names to meet Plex’ naming schema ahead of other troubleshooting steps.

e.g.

  • season folders should simply be named Season XX where XX is the season number (not Little.House.On.The.Prairie.S07.DVDRip.XviD-IPT)
  • Plex prefers the episode files to contain a sXXeYY pattern to specify a file’s season/episode assignment – while Plex should also be able to recognize XxYY patterns (e.g. 7x09), it’s due to fail for your multi-episode file schemas like 7x01-02 or 7x10&7x11

While Plex might have added those files at some point, these little deviations can have a big impact.

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5

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